March 21, 2010
Whilst the local authority where I reside (City of York) has just published the reults of a survey of residents stating that 17% would find out council information through social media, another report has been issued by NESTA, The Lab and I&DeA promoting their use.
The new report, “Local by Social – How local authorities can use social media to achieve more for less“, is written by Andy Gibson and is a sort of follow-up to another report Social by Social, but this time focused upon local authorities. In reality, from a lot of the examples he provides, it’s actually as much about Web 1.0 as it is about Web 2.0.
Andy proposes the way around the digital exclusion factor of social media is for others to do it for those excluded, an idealistic dream reminiscent of those distant days when many people didn’t have a home telephone and bad news (and sometimes good) was delivered by telegram, and the lucky neighbour or business might prevailed upon in time of emergency for the use of the telephone!
He’s also misled, in these times of increasing austerity, if he thinks councils have the resources to experiment with social media. This maybe so in a lucky few, but many are looking for savings, and luxury items are a target. His argument that better service and savings will be presented is unlikely to be proved, if it was ever viable.
The report also focuses on London and big urgan authorities. On the occasions it does get out to the sticks by describing activities on Lichfield’s web site, he’s describing something that many web masters and mistresses have been doing for some time, which is signposting local services. This is also only information provision, and not really service delivery.
An admirable attempt by someone on the outside, to teach local authorities something they are already attempting to do, against formidable cultural, financial and political barriers.
NESTA have also been optimistic and contrary in the recent past, when driving their Reboot Britain campaign.
Leave a Comment » | citizen, customer satisfaction, e-government, engagement, Metrics, Social media | Tagged: IDeA, Local by Social, NESTA, reboot britain, The Lab | Permalink
Posted by greatemancipator
December 20, 2009
Christmas greetings and thanks go out to Adrian Barker at the IDeA who, in his blog, pointed out the existence of “The Challenge of Co-production” from David Boyle and Michael Harris published by NESTA, in cooperation with The Lab and nef.
Co-production is no stranger to this blog with some nine mentions of it in the recent past and two particular posts about it from January 2009, the first of which was entitled Co-production.
It’s some 25 pages of tight small print but is a useful introduction to what might be done, without offering any solutions, but it does clearly point out some of the existing issues:
P.6 – “The ‘choice’ agenda has been at the heart of policy towards public services for most of the past three decades, but there is increasing doubt about whether it has succeeded in delivering what people actually want.”
P.7 – “The increasing use of consumer language has encouraged people to behave towards public services as they would towards any commercial supplier. Equally, by focusing entirely on people’s needs – rather than what they can contribute – services have tended to dissempower their users and have done little to prevent needs arising in the first place.
P.8 – Reproduces definition of co-production from: Parks, R. B., Baker, P.C., Kiser, L., Oakerson, R., Ostrom, E.,Ostrom, V., Percy, S.L.,Vandivort, M.B., Whitaker, G.P., Wilson, R., (1981). “CONSUMERS AS COPRODUCERS OF PUBLIC SERVICES: SOME ECONOMIC AND INSTITUTIONAL CONSIDERATIONS.” Policy Studies Journal 9(7): 1001-1011. which states – “process through which inputs used to produce a good or service are contributed by individuals who are not ‘in’ the same organisation.”
In general a useful addition to the literature on co-production.
Leave a Comment » | citizen, customer satisfaction, engagement, Systems thinking | Tagged: Adrian Barker, co-production, David Boyle, IDeA, Michael Harris, NESTA, new economics foundation, The Lab | Permalink
Posted by greatemancipator