Social S(t)igma
New posting on MyCustomer.com on Social Sigma. I’ve commented because whilst I agree with it, I think that focusing on a single channel is not such a good idea.
It may be the design or process on that channel at fault…
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customer satisfaction, engagement, Metrics, Systems thinking, transformational change | Tagged: MyCustomer.com, social sigma | 
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Posted by greatemancipator
The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.
Any opinions expressed on this weblog are purely those of the author.
He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...
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The Great E-mancipator 