Government ICT Strategy

April 3, 2011

At long last, it’s here, they got it out just before the end of March, all 25 pages! As Francis Maude stated at the PASC, it is lapidary; employing some single long words when a much shorter one might do. Have a dictionary to hand!

The promise of ‘assisted digital services’ in section 45, fits in with my own, long argued, one of mediated service delivery. It may be interesting to see who will comprise the “network of ‘assisted digital’ service providers, such as Post Offices, UK online centres and other local service providers”, when many such places have closed or are on their way, due to the cuts?

Paragraph 47 is similarly intriguing when it states “the Government is committed to providing 21st-century identity assurance methods and is engaging with the private sector on this”, this is presumably a replacement for the DWP-managed Government Gateway?

Paragraph 49 also makes some big promises when stating “the Government will use technology to break down barriers and engage with citizens and businesses, bringing innovation to the way in which policy is formulated and delivered”.

The document ignores local delivery of service (of which local government is estimated to provide around 70%) with the exception of the diagram on page 25, the last one, where local government appears ‘beyond the pale’, which I hope isn’t the sentiment. If they can introduce paragraph 12 ” Government will ensure that technology requirements are considered earlier in the policy-making process”, this might finally stop the reoccurrence of those issues around ‘new conditionality‘ that have been discussed here before, and has expanded services so well.

There is a dependency within the document upon a number of other strategies awaiting publication, including the green one, one on capabilities and a Cloud Computing Strategy. Although the Public Sector Network appears to be a given, if a private sector one. How the government PSN will align with the local government ones being delivered and planned remains to be seen?

There is also a lot of talk of Skunkworks, which with its capital ‘S’, I thought was a registered trade mark? However, there still remain the siloed government departments that will have to be dragged into the new ways of delivering services.

As usual, a good in parts document, ignoring some important stuff that needs considering whilst stating in a few words matters that will require major cultural and technical upheaval. At least it was a short read!

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Improved thinking

March 8, 2011

The new report from the Institute for Government entitled System error: fixing the flaws in government IT is a welcome approach to a long known issue, that of government IT project management. What is also welcome is that the report points to Canada and Australia, rather than the USA for best practice. I’ve frequently promoted the Canadian model on this blog, along with the occasional Australian example, but for far too long we have been taking our guide from the USA, the Canadian model has also had the benefit of being formed in an ‘age of austerity’.

Ian Watmore, Chief Operating Officer at the Cabinet Officer is one of those involved in this production, along with former Government CIO John Suffolk. Ian was reported by Computer Weekly welcoming the report at the launch event.

The word that reverberates through the report is ‘agile’, but also we are finally being expected to consult the user. The nature of agile is that it encourages ‘commoditisation’ of applications, and if the government were to follow the suggested Australian route of ‘opt-out’, there is more chance of not re-inventing wheels.

There appears to be a lot of buy-in across central government to the report, so perhaps we should wait and see what happens. However, I gather the ‘skunkworks‘ is in operation, so the fruits of their labours may soon be evident!