Get satisfaction

April 8, 2009

If you go to some companies on the web you will find a satisfaction monitor called “Get Satisfaction“, it describes itself this way: “Get Satisfaction is a community that helps people to get the most from the products they use, and where companies are encouraged to get real with their customers. ” Its a bit like Zendesk, a sort of SaaS (software as a service). There’s a review of this new style of software on ReadWriteWeb.

The other thing I discovered when dealing with one of the companies using this approach was the “Company-Customer Pact“, a little bit like the pledges the police are now using and some other approaches to agreeing a way forward.