Interim Survey Results 2009

August 9, 2009

What’s been happening in NI14 land?

I’d been looking at and considering the replies to this year’s survey but having only had 31 responses I wasn’t rushing to do the data analysis. However, Public Sector Forums did another encouraging post about the survey and despite it having little effect I started examining the data.

It’s a bit of a pain for those getting the RSS feed but rather than spend ages transfering a MS Word document into WordPress with the inevitable cutting and hacking at the HTML I decided to cheat and put it as a PDF!

I had a couple of surprises from the results but you’ll just have to look at the Great Emancipator Survey 2009 Interim Report

For greater comparison, it may help looking at last years at the same time?


New blogger on the street

July 29, 2009

As a member of the Local CIO Council I know John Suffolk, Her Majesty’s Government’s Chief Information Officer and the person responsible for the existence of the Local CIO Council. However, it took Public Sector Forums to advise me of his new blog. As I should have already written, I’d met and spoken to John in July at ECEG 2009 before he’d opened the second day with a presentation about the future of e-government. In the blog John develops upon the presentation he gave, along with the goings on at the CIO Council.

It also informs me of what I’d missed at the last CIO meeting, since being ‘down south’ for the conference I needed to get back to work and couldn’t attend. It was apparently regaled by  Sir Tim Berners-Lee and Professor Nigel Shadbolt assisting thoughts on the way forward for government IT and e-government, so I look forward to the next meeting of the council, along with the up and coming entries on John’s blog.

A single criticism, as if I’d dare, but where are the mentions of multi-channel operation, citizens, metrics – those little things that have been swept under the e-government carpet for the last ten years?

I’ve added it to my blogroll, anyway!

Need and satisfaction

May 6, 2009

My thanks go to Ian (Cuddles) Cuddy at Public Sector Forums, who on the same day he’d discovered the news, informed me about the publication on Chorley Council’s web site of the final documents to come out of all their work on ‘circles of need’.

It must be a year since I mentioned the original introductory report that had been done. The latest documents fill out a lot of the detail and learning since the original proposal. Bravely, on page 34 there is an admission that: “If published, such a model would be too complex to be useful and by saying everything says nothing. ” So they decided to focus on the strongest links. Well done!

Importantly from this person’s view there is an even braver admission: “There is plenty of evidence from Local Authorities that customers are cheaper to server if they are migrated to cheaper channels such as the telephone or the Internet, but there is no way of knowing if these customers in the longer term  are ‘cheaper to serve’.” On this basis, the project has developed a ‘cost to access’ formula, and a ‘customer satisfaction tool’ (an eleven question survey).

Incidentally, there is also the output from Chorley et al’s work on a Business Process Architecture , which is mentioned in the report.