September 16, 2010
One of the organizations influential in my thoughts about e-government since I started thinking about it around 1998 has been the Community Development Foundation, an offshoot of what is currently the Department for Communities & Local Government, so how long they have to live in the financial climate I’m not sure? At the time I read and found useful “New Connections: joined-up access to public services” by Kay Holman, which they published in 1999 when I was doing an MA and I quote it again in my dissertation.
However, although they are not what one would describe as an ICT or e-government policy organization, they have produced some sensible reports around empowering local communities, and thus the application of ICT. A new publication from them “Town halls in a post-bureaucratic* age” by Thomas Neumark continues this trend as a 20 page PDF.
This is not another cry for social media or e-democracy but a rational proposal for public involvement through the representative system. It lists the what successful culture change consists of and warns of the points for failure, and essentially that is it. This is applicable to any change in public service delivery inside or outside government, by electronic means or other.
Ignore these “lessons from practice” at your peril!
* I’ve picked up on the term post-bureaucratic in another recent post!
Leave a Comment » | citizen, engagement, transformational change | Tagged: Community Development Foundation, DCLG, Kay Holman, post-bureaucratic, Thomas Neumark | Permalink
Posted by greatemancipator
September 12, 2010
E-government will now be accepted by many as having provided “lipstick on the pig” (a favourite expression of mine indicating that whist you can apply lipstick to the pig, it still remained a pig), in other words sticking a web front-end on many government services has still left the applications and processes limping along in a back-office somewhere, without process or regulatory improvement.
However, the new 69 page report from the so-called Network for the Post-Bureaucratic* Age (nPBA) entitled “Better for Less – How to make Government IT deliver savings” is much more of an encouragement for a face-lift for the pig, and a cheap one at that! I’d mentioned another paper from Liam Maxwell in July 2009,where I supported some of the proposals and suggested that it might indicate a future government’s policy and similarly this document, in my opinion, is just as good again (in parts).
The paper has many good points, but despite Mr Maxwell’s exposure to local government ICT, this strategy still falls down where e-government did 13 years ago. A pig is still a pig, despite lipstick or facelift and the nominal attack on bureaucracy is not necessarily a good idea, as McSweeney explains in the paper* on the post-bureaucratic age. It’s the wasteful parts of service processes that need sorting out, and they are frequently as a result of legislation or central government demands.
As described by Paul Henman in his analysis of “New Conditionality”, ICT has facilitated complex and frequent changes to legislation and regulation, these in turn add to the complexity of the ICT solutions and the cycle continues ad infinitum developing the complexity of government ICT. This is where the change needs to occur – simpler regulation and legislation.
Rather than auditing ICT, what we need in reality is a proposal, by some authors with an understanding of what makes good services delivered by central and local government, of how we audit end-to-end government services and in the process identify areas of true regulated bureaucracy that can be removed. Further, any attempts at rationalization should account for multi-channel service delivery. Many of the applications in the “new conditional” world link together and off onto web sites or corporate applications, this could provide some of the open data desirable for the commonweal, which whilst not of general interest will still have value to the local community.
Further, in a couple of instances, Mr Maxwell examines and compares the costs of ICT in local and central government, which can be a very misleading practice. Even with the amount of regulation, financial accounting in government is a dark art with the use of on-costs and recharges varying from authority to authority to the extent that costing for IT services is not straightforward and one can easily be comparing apples and oranges. Perhaps, another area to standardize?
*If anyone wants to know what “post-bureacracy” is, there’s an excellent critique of the Cameronesque “post-bureaucratic age” concept in a recent revision of an earlier academic paper by Brendan McSweeney entitled “Is a post-bureaucratic age possible?” As a summary, Mc Sweeney states “as a reaction against the authoritarianism of the previous UK government’s (New Labour’s) neo-conservatism, David Camerson’s sentiment is a welcome one, but as a programme for comprehensive transformation it is not achievable.” Which I’d say applies to the nPBA’s report also.
Leave a Comment » | e-government, engagement, Systems thinking, transformational change | Tagged: Better for Less, Brendan McSweeney, Jerry Fishenden, Liam Maxwell, New conditionality, nPBA, Paul Henman, post-bureaucratic, William Heath | Permalink
Posted by greatemancipator