Off target?

May 14, 2009

The latest Vanguard News – May 2009  contains a link to a report in the Economist of 10 May 2009  about the failure of performance targets and comments that “It is good on the problems but not so good on what we should measure”. The Economist report is actually based upon an academic study (Ordonez et al, 2009, Academy of Management Perspectives) that has been reproduced in a number of places, including this one at the Wharton Business School.
Perhaps until we come up with an answer for this perennial issue that government will swallow, we will be plagued with targets? I think they have to take trust onboard and witness successful lean change for themselves…

The matter of targets was also jumped on by the editorial in the current edition of ‘Public Sector Executive’ (March/April 2009) under the title ‘Death by a thousand targets’, so we are not alone.


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