The Great E-mancipator

December 2007

National Indicator 14 – avoidable contact – this was the first draft!

Measure for measure – a look at metrics internationally

World Wide Web Consortium – some new reports

January 2008

Satisfaction Canadian Style – a look at some of the excellent Canadian work

Satisfaction is high on the agenda – publications from the LGA, NCC and New Statesman

Irish Lessons – a report from Ireland

February 2008

NI14 – the drama continues – version 2 of the draft national standard!

March 2008

NI14 version 3 and a homage to Catalonia – NI14 version 3 and a report back from a Spanish-flavoured conference

Wanting what the customer wants – NWEGG report on citizen need

Public Value, Social Capital & other fun metrics – a trawl through the terminology!

Customer Unfocused – excellent Richter & Cornford paper

Delivering Efficiency – a new DCLG report

April 2008

Is there a public service ethic? Some academic views

Great E-mancipator survey as PDF – for those who can’t Google!

Customer Need and Public Service – philosophy gets dragged in!

A Theory of Parsimonious E-government Management – the theory!

14th April 1865 – why and what the Great Emancipator

Annual Research Report – what it says on the label!

Feeding back – from the launch of the SURVEY

History repeating itself – my abstract for Ethicomp 2008 at Mantua, Italy

Satisfaction? responding to Pete – a dialogue develops

Re: Pete but not a repeat – a response to a comment

E-government bulletin – a piece published in the same communication

May 2008

Public value and satisfaction – Mark H Moore

Channel migration – response to another comment

Targets, metrics and dissatisfaction – what happens when citizens aren’t happy?

Initial feedback to Great E-mancipator survey – a summary!

Systems thinking, control charts and philosophy – more philosophy and history

A summary of some recent posts on the UK e-democracy network – what it says

June 2008

Why government IT fails – a link to an article

Change and channels – a comment from Glyn Evans

Satisfaction – another meeting

Customer insight – an online conference – with the Cabinet Office

Systems thinking, balanced scorecards and satisfaction – they can work together

Scorecards, systems, Canada and Australia – examining thinking

Customer What? – a debate with cabinet Office

Old Whine in New Bottles – picking up on PINpoint from the IPF

Feedback from Brendan – a blogger at the IPF

Yardsticking! – better than benchmarks

July 2008

Computer Weekly blog awards – I’m shortlisted!

NI14 Guidance released – from the IDeA

NI14 – the new moneypit for suppliers

Tail wagging dog – another go at NI14

Bread and circuses – customers versus citizens

Some of July’s literature findings

Customer first! – findings on NI14 from the north east

A month by month guide to what’s been blogged – THIS!

August 2008

IDeA NI14 Guidance and GovMetric

Channel usage and strategy – updating my thoughts!

Customer insight guidance – whats happening at the IDeA

Semantics, semiotics and sophistry – having been told once too many times ‘its all semantics.’

Citizen oriented architecture – A new name for the model!

Which community – which communities are you a member of in your neighbourhood?

Computer Weekly blog awards – the sad news…

Inclusive transformation – a report from EURIM sounds positive!

September 2008

Researching Local Government, Web 2.0 and Service-oriented architecture – the future (perhaps?)

Conference call! – presenting research in London

The Invisible Hand? – mashups or intelligent agents?

Further feedback to the invisible hand – some comments!

Between rocks and hard places – invisible hand versus data security

The Public Office – a new Whitehall novelty

Rock on Canada – reading Canadian e-government

So, what’s the vision? – employing experience

Measuring what matters! – Australia adopts the Canadian CMT

The ‘invisible hand’ writes on… – more thoughts on XML and its uses

October 2008

Social inclusion and digital exclusion – a European report on English e-government

Promises, pledges and satisfaction – debating some more options

A history lesson! – looking back to a forecast from 2000…

The Bandwagon Effect – consumerism’s effect on service delivery!

Some questions about anchoring expectations – how do we measure the gap?

I before E – systems thinking and digital inclusion

Who is doing what in local government – is the network joined up?

Another model, but flawed – the Chester model

What do we do about sharing data? – the Conservative manifesto…

November 2008

Scotland seeks satisfaction – citizen satisfaction, the Scot’s approach

London calling! Revisiting NI14 – a report from Tower 08.5

Getting to Gemba – resorting to systems thinking

Getting egged on! – Report from the EiP conference

Satisfaction counts! – a newly discovered software supplier (and in the UK).

California dreaming – an interesting paper from the USA

Viewing the market – a brief look at system suppliers

Sayonara satisfaction – a link to another blog’s visit to an amazing Japanese company

Going critical! – Heidegger meets the IDeA

Being insightful – a very brief review of the ‘insight’ report

December 2008

Citizen Engagement Exchange – a revision of the model

NI14 back in the news? – some recent research

Citizen or consumer – command & control? – David Marquand revisited

NI 14 Paying the piper – more stuff on NI14!

Activity based recharging – are we economic with the economics?

Gartner – right again! More on metrics and engagement.

News from the USA – the Federal Web Managers’ white paper

NI14 – update to the guidance – 2 page update from the CabO

Wise words from Oz – A new Australian e-government report

Why bother? – a look back at the research

January 2009

How NOT to use feedback! Why the Minister is wrong.

East or west, no-one answers! A report from China

Having second thoughts! In support of Goodhart’s Law

Honesty is the best policy! Statistics in the news

Au Revoir NPM – A paper by Michael Duggett

Co-production – a report from Compass

Co-production – part 2 – an article in the latest Public Money & Management

Behind the Vanguard – a new essay from Prof. John Seddon

What have I just been saying? a recent academic paper from Surrey

Accentuate the positive! the latest Accenture report

February 2009

Digital Britain – a new report from DCMS and BERR

The power of information – latest news from Steinberg, Vanguard, et al

A good moan – a new piece on mycustomer.com

S*d it! – a slave to the Internet

Happy birthday – an homage to Charles & Abraham

Get real Read! – Government IT gets it in the neck, again.

Oysters and pearls – creative dissatisfaction

World Wide Web Consortium – news from nowhere

A new job? – a vacancy at Whitehall

Making contact with NI14 – update on the research and an online debate

March 2009

I Googled ‘twitter’ and ‘e-government’ – and found enlightenment, well almost!

Why don’t you listen? Two newish publications.

Web 2, yoof and snouts in the trough – how not to do new media

Paper in the pipeline – new research paper on its way

A paradox we can’t work with? An interesting academic editorial

The many angles of multichannel service – looking at an option from MyCustomer.com

New thinking – reading Gerry McGovern’s latest newsletter

Triumph of the will – the model and some papers from ‘clicktools‘

Complaining culture – turning complaints into an artform

Get Carter – Ofcom versus Digital Britain

Andrea strikes again – EU blue sky thinking

Laddering Participation – forty years on

April 2009

Social s(t)igma – another idea on MyCustomer.com

What is e-government for? – Is is just a channel or are we wanting to engage?

Evidence base – latest Gerry McGovern blog

Get satisfaction – more on satisfaction and pledges

Good complaint handling – a ‘how to’ guide

Great Emancipator II – the second annual survey

publicexperience – had a bad one?

You can’t win! – MP slags off DVLA

A private sector experience – what we learnt on our holiday

Operational efficiency – what can we read into the Treasury report?

May 2009

What I’d expected – initial results from the survey

Need and satisfaction – news from Chorley

No place to be – the value of the Place survey?

How to complain – another personal experience

Off target – lots of moans about target regimes

Good Planning – what makes a good planning web site?

Guidance & metrics – still not a lot of deep thinking…

NI14 – the latest! IDeA keep us posted

Complaining again – advice about complaints

Citizen-consumers – digging in the library

June 2009

Expenses anyone? – a role for e-government

Researchers in the dark – Parity in the press

More on Parity – the report in the flesh

What shall we do? – a view from the week’s events

How many visitors? – discussing web site stats

Digital self-exclusion – a new Ofcom report by Mori

Getting overfocused on the tools – wasting money?

Don’t count on empowerment – a report from the CLG

Watmore’s wisdom – last words from the former CIO

The Final Report – from Carter

July 2009

Return to Canada – after a trip to ECEG2009

The Tory Take – considering things after an election

Web 2.0 and benchmarking – more from Gartner

Channel accounting – can we have a cost per channel?

Contrasting opinions – Who is right about Post Offices?

Listening to the front line – a new report from the Cabinet Office

Metrified – GovMetric go public

Getting Techie – listening to Tim Berners-Lee

World Class – yet another Cabinet Office report…

New blogger on the street! John Suffolk joins the crowd

August 2009

Consuming ourselves – another McKinsey report starts some thinking

Service quality and efficiency – MP’s ask questions, again…

Citizenomics – comparing costs and productivity

Interim survey results – NI14 rather wasted on us

Measuring the email mountain – Considering the President’s inbox

Developing e-government – advice from India

Foresight – a new report on the US

Optimization Techniques – how customers measure

Analysis Paralysis – IBM’s latest idea

Electronic government costs – in N.Ireland

September 2009

Effect of central on local – Is this what the CLG wants to hear?

Mistaken conclusions – Demos barking up a wrong tree?

Follow the leader – new report from the Sunningdale Institute

Channel Strategy – news and views from the Cabinet Office

In these hard times – looking at the Tory alternative

E-government dependencies – To Web 2.0 or not

Another survey – this one from the Oxford Internet Institute

US government web sites – a up-to-the-minute study

Why we need to involve the “local” end users – not just “other” cultures

October 2009

Engaged in the USA – some ways to approach citizens

Blogging about other bloggers’ blogs – some lessons from history

E-governancing – why Accenture agree with this blogger!

Will e-government be different? – back to the academic literature on e-government

Minister for e-government – Angela’s back!

Digital conclusion – Martha’s report

Beatcounters – beancounters getting it wrong?

User-centred approaches to e-Government – latest from the OECD

Public service? – it’s a culture thing!

November 2009

Disinfecting the swamp – thinking about “open gov”

Foressing the future – the Q3 report from Foresee

Analogues of service – Kevin Carey in GC Magazine

Citizen Issues – asking them what they think of service?

Reasons to be cheerful – G2010 in the news

Jobcentre + A qualitative analysis of the dole offices

E-Parliament – will it be virtually any better?

E-government back in the news! – Malmo in the news

Benchmarking the mire – Dissing Capgemini

Happiness – is it the same as satisfaction?

December 2009

Back to academy – Papers by Winner and Hirschman

Open strategy – leaking a leaked leak

Don’t get carried away – liberating the UK’s mapping data?

Frontline first – new website/report from the Cabinet Office

Governing IT – a report from the Institute for Government

Looking east – a report from Booz

E-democracy – e-government: e-democracy or e-deliberation

NDL – the sixth NDL-Metascybe integration and CRM report

Co-production again – a new report from NESTA

Measuring Social Media – looking at a few methods

January 2010

Gov 2.0 again – a Christmas message from Andrea di Maio

The case is adjourned – Philip Virgo’s blog

Social media analytics – Avinash Kaushik’s thoughts on them

Going native – what to do with social media natives?

A new start – picking on Deloitte!

Improving service – Socitm’s turn to be picked on!

Benchmarking the nations – what’s the point?

Zettabytes – how Americans consume information

Going continental – Pan-European E-services

The final edition? – Government ICT Strategy

February 2010

Social Media News – it’s there on the news stands

Satisfaction levels out – the latest Foresee report

Social media as a channel – a report from Right Now

Accountability – a report from Localis

The engagement ethic – a report from the Innovation Unit

Passive democracy – The Hansard Society considers social media

New Horizons – when is e-government achieved?

Transparency – web site transparency equates to trust in government?

Low usage of e-services – a tale from Korea

Smarter public services – IBM advertises in New Statesman!

March 2010

Crossroads – where we’re at with e-democracy

Digital participation – following on from Digital Britain

Poor relations – broadband coverage in USA not dissimilar to UK

Community work – a report from PwC and the IPPR

Democratic participation – An academic view of e-participation in the EU.

Varieties of Participation – a paper by Fung

What really matters – another Accenture report

Tailored technology – thoughts from CIO’s in the USA

Social mediating – another report from NESTA

Focus not thrills – Andrea di Maio and Martha Lane Fox

Cultural shift – Ipsos MORI and the new Total Place report

A week in politics – burying NI14 and resurrecting the E-government Unit?

April 2010

April fool – wondering who Sir Peter is working for now?

NI14 is dead, long live parsimony! – promoting the model

Staring across the pond – comparative US and UK views

Be my muse – pondering automated social media and Gov 2.0

The twittering parties – Hansard Society and Sitemorse publications

Web (ab)users – some thoughts on usability and accessibility

Lost in Spain – literally!

E-government and sex – first report about Ethicomp 2010

E-government and the volcano – could e-government have made life easier?

Keeping mum – social media and the election

E-government united – the UN report finally appears

May 2010

Efficiency savings – another doubter

What’s the use of benchmarks – Pew Internet survey

What’s the use of satisfaction – Foresee compared with Pew

E-election mania – what next ID cards for voting?

Semantic, semantics – Pew report on the semantic web

Multi-channel engagement – a Belgian academic revelation

Multi-channel engagement – Part 2 – Some studies from the Netherlands

Multi-channel engagement – Part 3 – Recent research from Sweden

Good government – Local, central and open

Europe calling! – A Digital Agenda for Europe

To the e-barricades! – EDEM10 conference opinions

Voice of the Customer – measuring Gov 2.0 buzz

Who leads Gov 2.0 – A question from David Osimo

June 2010

Horses for courses – Andrea’s visit to the World Congress

Adios CAA – Good riddance to poor measures

The paradigm trap – research from Malaysia

Researching digital government – an aid to researchers

UN-decided – the 2012 UN e-government survey

Opening the vaults – the coalition’s approach to open data

Scots wae hae – Scotland launches citizen satisfaction measuring

Not bovvered – A personal experience of poor customer service…

Island of dreams – the latest from Singapore

Building the better web site – a presentation on GovLoop

Holiday reading – a raft of publications from the 2020 Public Services Trust

The cutting floor – slashing government websites

July 2010

Insight in place – LGDC on Total Place and customer insight

Local 2 – another report on social media in local government

Where’s Watmore? – Ian’s back!

Gartner Open Government model – some open data thoughts

Social viability – an interesting report from Intel

Governing Electronically – a new book by Paul Henman

The technicist manifesto – a response to MLF

The opening of Australia – Open data in Australia

Gov 2.0 in Germany – Another Schellong paper

Out of focus – a review of focus groups

The maturing Internet – users are getting older!

Portuguese e-government – what’s happening there

August 2010

United by e-government – the east learning from the west

Citizen engagement – who should hold the data?

A lesson in efficiency – Civica on outsourcing

E-egg on government face? – how not to crowdsource

Gov 2.0 strikes again – a new publication from KPMG

Open data foresight – where do we publish open data?

Visions of the ideal – e-democracy?

The UN and accessibility – an academic study of international accessibility

Council web costs – how FoI requests rate the web channel!

Digitising the Job Centre Plus – a useful report from the UK DWP

Rude behaviour – organizational culture matters!

September 2010

e-participation – scorecard and wiki

ID Cards – should we or shouldn’t we?

Measuring social media – some more ideas!

Timetables – open transport data

A facelift for the pig – post-bureaucratic hogwash?

The dilemma of social media – two new reports about it

Community development – a new report from the CDF

Getting satisfaction – a new report from China

No contact – No more Contact Council

Social skeptics – social capital or not?

If you build it… – Social media as a research tool

October 2010

Bubbling under – e-partipation questions

Marathon not a sprint – a blog about Singapore

KISS – keeping service measurement simple

E-trust – not in South Korea

Freedom of misinformation – open data publication

Canada waits – the latest from there

Local e-government – in Belgium, this time

E-couch potatoes – virtually democratic

Same old story – the CSR010 effect

As green as we appear – the Philip Green review

OASIS – the open source community web site

November 2010

It’s all over down under – NZ gets a government ICT strategy

We are the CHAMPS – CHAMPS2 business change methodology

E-exclusion – exclusion it is, for the moment!

Service energising – The Political Innovation weblog

Political Innovation – a link to a post on that weblog

Getting Customer Focused – it’s happening in Dubai

Another lesson from Canada – Biz teaches BIS the buis!

The crowd in the cloud – Andrea hits a nail on the head

Let’s start a petition – e-petitions and DirectGov

Internet poverty – the latest UK statitics

Fix the web – positively improving accessibility

December 2010

Channelled thinking – to Surrey & other homes of good practice

CitizenSpace – a tool from DeLib

A change man – Prof. Jim Norton

Blogging for academia; writing for citizens

Government data done well – TBL’s five star model

An inaccessible world? – Web site accessibility still poor

This document has been archived – where are the standards?

The government IT strategy awaits… – looks like a long one!

We-government – Two differing strategies, plus a missing one!

The learning government? – A fresh breath of air from Air Canada

Learning government – Philip Virgo blog on Universal Credit

Avoiding past mistakes – a response to the PASC

January 2011

Happy New Year – Andrea’s top 10 of 2010

2010 in Review – WordPress’s analysis of the Great E-mancipator

Why benchmark? – The EC 2010 review

Semantic web – a new chapter in the story

Engagement advice – from California

Brave old world – Evgeny Morozov’s new book

Competition – a new blog at DMU

Citizen perspectives on engagement – are we doing it right?

Social media and councils – the point is? – doing it with good intentions?

On common ground – open applications development

The delusion of e-democracy – no change to democracy

E-government costs – reports from the USA

February 2011

Lies, damned lies – employing statistics

Social Media – Good & bad – the empowered era

Social Mediation – long live libraries

Digital agenda – Mario asks for one

E-forms – Webcredible’s guide to

Online political campaigning – engaging with citizens

Government communications – a presentation

Web 3.0 – horizon scanning

Better late than never – NAO report

Cloudsourcing – why G-cloud is right

Crowdsourcing US-style – a new app on the block

How not to encourage e-government – an example

Using the data – a new site to help

March 2011

Better served – A Socitm report and reality

The scores are published – so? The latest EU e-gov report

Facebook – is it for government

Improved thinking – A new IfG report

Routemap to 2015 – The local services ICT routemap consultation

How green is my cloud? – G-cloud and green ICT

Presenting the evidence – PASC video

Email’s the best – better than social media

Citizensourcing – a tale of New York

Public consultation – a paper on it

More evidence to PASC – Socitm’s turn

Parallel world – another researcher

April 2011

What? more PASC – Ian Watmore’s turn

Government ICT Strategy – a short review

Click on – BBC Radio 4 guide to crowdsourcing

Digital Deca – Ten tips on the web

Transforming government – a new report from OASIS

e-government & e-commerce – an academic view

Anniversary – blogging birthday

Healthy cloud – medicine and the cloud

Real codesign – Charles Leadbeater article

Public engagement – two reports about it

Dirty old cloud? – Greenpeace on the warpath!

May 2011

Leaner & Greener – a report on ‘lean’

Behaviour change – a NLGN report

Alternative vote – on websites

The social medium – a view from GovLoop

History lesson – two stories from the past

Channel manoeuvres – two new reports

Unpicking history – Adult care

Circles within circles – an IBM report links to an acquaintance

Opening government – a few more publications on the topic

EU targets – back on them again…

June 2011

Website costs – old story, new twist?

How to – howto.gov

Semantic Community – a sandbox for openness

Cyberutopianism – Morozov and Curtis considered

Uncivil service – HMRC performing poorly

Uncivil service – Part 2 – ongoing saga

Internet discussions – does e-participation work

Really open government – Iceland should be in the news

Open government, really? – Beth Noveck in Canada

Customer Service Guidance – lots of it

Less e-paper – latest from Singapore

July 2011

Annual surveys – a ClickTools report

Same Old Mistakes – WEF report

Getting on – a report on older users

Social Impact Analysis – another academic school

Communications & Trust – lessons from the North West Frontier

Measure the Outcomes – PASC report

Enter the gamma – alpha.gov.uk’s accessibility

Misplaced trust – a paper on the topic

Older & offline – the Fujitsu report

Web age – looking academically

PASC reporting – conclusions of the PASC

August 2011

Critically acclaimed – CBI report

Public value? – A paper from New York

Open, and better data – is open data all its made out to be?

Open data or what? – another critique

Government productivity – a study from the LSE

Complaints Management Best Practice – research from CDC

Model Network – the PSN?

Social Media Mining – how it can be wrong

How much more involvement? – A ResPublica report

September 2011

Green cloud – another view on cloud’s greenness

The list grows – list of companies with satisfaction measurement apps

It works both ways – bi-directional open data

Understanding social media – a blog post & a paper

Public Information Management – what is e-government?

Modern days – need modern ethics

Faceache – Do social media create revolutions?

About face – Analysing social media

Social media guidelines – plenty out there

October 2011

E-government study 1 – the first of a series of reviews

E-government study 2 – One from Wales

E-government study 3 – one from Germany

Open source cloud – is it or isn’t it?

Open and shut cloud – some differing opinions

Is government a platform – a Tim O’Reilly paper considered

Digital exclusion by default -a DWP research paper

Social Service – an LGiU paper

Cool crowdsourcing – innovation in the US

November 2011

California dreamed – egovernment below state level

Top ten priorities – Another from the US

E-rules – is e-rulemaking out of fashion?

Tell us how – the Cabinet Office crowdsources

Safegov – a new website about cloud

Data matching – addresses and names

Irish Times – more Irish lessons

Pan-European Egovernment – 6th Ministerial Conference

Neighbourhood Networks – a report on them in the UK

Goss Social Media Survey – what it says

December 2011

Government Web 2.0 in Canada – and elsewhere

Parlour Games – Mike Bracken speaks

Government Data Service Launch – Mike Bracken speaks again

E-directive – as opposed to an EU one

Democratic accountability – a paper on the topic

Directgov – the NAO report on the site

Evil crowdsourcing – the subliminal side

Six months on – NAO report on the UK Government IT Strategy

Broadband and the economy – A US report

January 2012

A Digital Agenda – the EU 6 month review

Austere academia – an LSE report

Keep taking the tablets – a usability report

Digital participation in Scotland – a report and its summary

Not rocket science – bad practice in BC

Keep it stupid, simple – Another PAC report

Participating in a democracy – a recent debate

Rescuing policy – Dan Lenihan’s book

Up down under – comparitive reviews

Ninging up York – a community consultation

February 2012

Open Data Manual – the manual and more

New Democracy – Greece, old & new

Evaluating Citizen Participation – a new IBM publication

Acronym Wars – fun in the EU

Unsubscribe – trying to dump spam

The ‘Green’ Emancipator – on video

Linked Open Data – some more sources

Open Sores – on Open Source

E-government tightrope – News from NZ

The Inbox – measuring email

Cloudy Days – who’s not playing?

CONsultation – Tell Us How & GeniUS

March 2012

Complexity – Government has too much

Open warfare – more opinion on open

Open by design – …and yet more

United we fall – the 2012 UN report

Data Dividend – the Demos report

Scotland the Brave – the McClelland Report

Good Practice? – A DWP report/website

Molten Cloud – A health warning

Yes, minister – the budget

Facing our Future – the New jersey view

April 2012

Accountancy Age – how it doesn’t add up

Open the data Maude – the revolution will not be about open

A cloudy outlook – why we need to plan

Top Management Team – new Socitm report

Clicktivism – does social media do it?

Comment on this post – who does what?

Channel choice – Canadian services

Civic engagement – Comparing two papers from the USA

Democratic Demands – more to social media

What is ‘open government’? Andrea di Maio and the OGP

Implementing transparency – open government and the NAO

May 2012

Irish ways – the latest Irish e-government strategy

A digital nation – Canadian report on web usage

Good progress – G-cloud is making

The design method – a good blog

The election result will not be Tweeted (in advance) – a review of the research

Social media and revolutions – a Libyan view

Inclusive online community engagement – a new US report

GovSM – a wiki on social media

Six stage digital engagement – the easy view

Digital urban spaces – an RSA view

IBM take on BYOD – will it be cheaper?

Lost in Poland – e-government there

The failure of IT reform – it takes more than technology

Hearing loop? – New NAO report

Digital entitlement – what is the digital divide?

Open record ethics – managing the cost

Gold plating – a report from Consumer Focus

Is data.gov.uk transparent? – a second opinion

Can channel shift be forecast? – someone seems to think so…

July 2012

Five star rating – the new open data white paper

Social media mischief – messing in Mexico

Youth and social media – a new report from the US

What’s the big idea? – Policy Exchange on big data

Communicate – learning from Leahy

Counting the cost – Realities of channel shift

Storm cloud – weather resilience and the cloud

Social voting – via Facebook?

Streaming the meme – what next for socia media

Less skeptical on social media – a good guide

Voter ID – how to stop people voting

August 2012

Social media and customers – another view

Transparent e-gov – a UK PAC report

Opening the data – an open data critique

Daring to be truthful – a report on new media

Customer avoidance – HSBC setting an example

Performance standards – A paper by Colin Talbot

Social local – a study of loval government social media

Generation Y e-government – Australia looks to video

Open data is a means – Ovum report

Listen to customers not big data – just do it!

September 2012

Policing – systems thinking style

Hyperlocal encouragement – Six tips for hyperlocals and others

Local Government Data Service – Chatter on the Internet

Social Media Fantasy – A Finnish report

Central resource – Audit Scotland criticise

Open but closed – open government in the Emirates

Shared practice – shared services?

Universal Chaos – in the Houses of Parliament

Key areas of attention remain – in US .gov sites

Simple things? – maybe not so simple

October 2012

Digital by diktat – questioning digital by default

The vital need of criticism – constraining ideology

Ideas cannot digest reality – Seeing like a State

Lies, damned lies – a cheap alternative to open data

E-government disaster – emergency web site

Digital by diktat 2 – a pop at the private sector

How hard can it be? – nPower’s sluggish website

The g-cloud of unknowing – a paper being published

Pakistan – watch this space – social media in Pakistan

Irish eyes on the USA – looking at their e-government

Quoting the obvious – can Google teach us anything?

Big problem – technology is not the answer

November 2012

Ecosystem – misuse of the word

Social media in a disaster – some practical guidance

e-voting – the current debate

Anti-social media – a little infographic

My identity – the DWP and identity

Local government digital service – a riposte

December 2012

Like a Virgin – a moan!