Operational efficiency

April 29, 2009

The day before the budget, the 21st April 2009, the Treasury published a number of documents, but one in particular is appropriate to the subject of this blog and my research, which is the Operational Efficiency Programme: final report, April 2009.

Signed, as the report is, by Sir Michael Bichard, Lord Carter, Gerry Grimstone, Martin Jay and Dr Martin Read, it presents a summary of conclusions to their respective investigations. The one by Dr Read has already been commented on here but this is the report that supports the budget and any future Comprehensive Spending Review with it claiming £7.2 billion of potential savings being able to be made by April 2012!

What may be of interest is how the savings might be produced. One proposal is by rationalistion of back of systems and the latest report announces on page 9 that “all public sector organisations employing more than 250 people must collect and publish data using the audit agencies’ approved value for money indicators for back office operations…by December 2009 for wider public sector.” To save you searching the indicators are available on the Public Audit Forum’s site. Those familiar with the Socitm KPI’s that were worked on with the Audit Commission some years ago but have progressively developed will see a lot of similarity!

The report also contains the statement that: “what is not measured well will not be managed well” at the end of page 18, also states on page 22 that “there is a lack of reliable,consistent management information on public sector It expenditure”, which I’d probably agree with – come on CIPFA – do something about that!


publicexperience

April 21, 2009

Had an informative email conversation with William Heath of Kable fame (now part of the Grauniad group) the other night. He picked me up on the fact that I had no link to him (idealgovernment.com), which is now fixed.  He also ponted me to two other recent projects publicexperience.com and ctrl-shift.co.uk.

The publicexperience.com one is the ‘wouldn’t it be better if’ site, where the public are given the oppotunity of reporting a bad public service experience in that manner. The ctrl-shift.co.uk is a company specialising in customer engagement research.

Yet again, I was confirmed that I wasn’t completely off my rocker doing this research, although the metrics being investigated are looking slightly more complex than my ideal. However they are all places to watch!

A little while ago I blogged about the Read report. Well, it was released today (21 April 2009 in advance of the Budget speech) and is reported on Kable amongst others. Let’s see what happens in the Budget!

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