Viewing the market

November 19, 2008

Having mentioned GovMetric and Mavis over recent months I felt it fair to list the other suppliers of systems specialising in NI14 and/or satisfaction, other than the pure customer relationship management (CRM) systems that have been adapted to record ‘avoidable contact’. If anybody knows any other systems, please let me know. I’m not saying that any are any good, and I know some are very expensive and some quite limited but one of these days I’ll prepare a comparison chart:

www.singularity.co.uk

www.opinion-8.com

www.rostrvm.com

www.govmetric.com

www.mavisnet.com

www.opalresponse.com

Another two added on the 20th November:

http://www.iizuka.co.uk/service-delivery-transformation.html

http://counciltracker.u-l.org.uk/home/index.php

A brief comparison table added  as a PDF 21 November 2008: company-table

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