Six stage digital engagement

May 27, 2012

Thanks to GovTech for pointing me to CivicPlus’s attempt to sell web services to government by telling them there are six stages to engagement. It’s actually a US company so the questionnaire involved is focused on the needs of US citizens but even so is quite amusing by its assumptions. I thought I’d complete it as a citizen (one of the choices), and after a few minutes had done it! If only life were that easy…

CivicPlus label the six stages – static, emerging, active, receptive, participatory and fully-engaged and I state again, if only matters we that simple…


Top Ten Priorities

November 5, 2011

GovTech has published the top ten priorities, along with the top ten technologies, reported by the The National Association of State Chief Information Officers (NASCIO) in the USA. The entries on the list will come as no surprise to any government IT Manager anywhere, although there may be some adjustment as to what the priority is and what the definitions are. The list of priorities is:

1. Consolidation / Optimization

2. Budget and Cost Control

3. Governance

4. Health Care

5. Cloud Computing

6. Security

7. Broadband and Connectivity

8. Shared Services

9. Portal

10. Mobile Services/Mobility

The top 10 technologies, applications and tools are

1. Virtualization

2. Legacy application modernization / renovation

3. Cloud computing

4. Mobile workforce technologies

5. Networking: voice and data communications, unified

6. Enterprise Resource Planning (ERP)

7. Identity and access management

8. Business Intelligence (BI) and Business Analytics (BA) applications

9. Document/Content/Records/E-mail management: active, repository, archiving, digital preservation

10. Public Safety Radio Network

Crowdsourcing US-style!

February 23, 2011

Thanks to GovTech again, I became aware of an application that’s starting to make headway into decision-making in the USA and Canada. IdeaScale already has a number of users in US central government but has now been taken up by Austin, along with Oakland County, who are using it to quiz on their budget. Nothing new there in many ways, except you can try the product for free, and the costs scale up on a monthly basis. Oakland have a $35,000 government licence and used four students to set it up as their college project.

Next trick is getting responses out of people. Unless it’s an emotive topic, the process of online consultation, like ad-hoc consultation itself, is a cross between herding cats and pulling teeth, without any of the satisfaction! I still believe that getting people used to being consulted and seeing results, will maintain a process that to-date has been flawed by being occasional and unresponsive.