It works both ways!

September 6, 2011

With the central government pressure on  local government to be transparent and provide open data (thank you Mr Pickles), it’s about time someone considered it the whole way around. If local government is providing data for people to do wizzy things with, as in Fixmystreet or Fixmytransport, shouldn’t this be reciprocated, and those taking data provide the feedback or reciprocal data in a suitably open format rather than emails. Similarly, if we are providing all this open data at the government’s behest shouldn’t that be an end to form-filling? Rather than endless submissions to government departments every year, can’t they just suck in a CSV or XML file living on a website?

When I was writing my dissertation there was lots of ways of looking at e-government for example G2C or government to citizen, C2G being the reverse. There was also G2G, in which case if we push out data for central government and they suck it in, we can then take back their data feeds in electronic form. Such a solution would prevent a lot of double keying across the country, once the schemas are agreed and developers have developed a single or very few sets of interfaces.

Lets see an end to open data as a one-way street and build up to at least it being bi-directional, if not a motorway!

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Citizen Issues

November 8, 2009

Having twelve suppliers on Company table V7, dated 25 October 2009, I thought I was just about covered. The list provides a list of applications and their suppliers who provide solutions to measuring citizen satisfaction or even the UK government National Indicator 14 on ‘avoidable contact’.

I have now, by accident, found another approach in the USA entitled ‘Citizen Issues’, which is incidentally free, unless a municipality wants the ‘premium’ edition. The system is provided by CCD Health Systems, which supplies applications for handling root cause analysis and web-based incident reporting.

I’m not sure that it’s much different from some of the UK examples such as Fixmystreet and CommunityFix , but it was their focus on root cause analysis that brought me to them. I find root cause analysis a potentially useful approach to getting the best out of services when collating feedback.

So, I now have Company table V8.