December 13, 2009
Amongst my colleagues within the Information Society Doctoral Programme at De Montfort Universityare a fair few from the Middle East and North Africa, so I’m reasonably au-fait with elecronic government in that region.
According to the media, a recent report from Booz & Company encourages those countries to follow the customer-centric approach finally becoming acceptable in other parts of the world including the USA, Europe and Australia, although I believe its been there a little longer in other Asian countries, where the culture was different. I couldn’t find the actual report anywhere on the Booz websites but the press report covers a lot.
September 20, 2009
Computer Weekly of the 15th September 2009 includes a piece by Ian Grant on Dr David Osimo’s presentation to the European Network and Information Security Agency summer school under the title “E-government success depends on external expertise”
Coincidentally, Dr David Osimo is a managing partner at tech4i2, a consultancy founded by my friend Professor Paul Foley, formerly of De Montfort University which examines a range of practical issues around electronic government, so I was interested to read it. Especially as I was attending a meeting with members of the Local CIO Council at Sunningdale on the subject Public Sector Network (PSN) at the time.
Osimo points out that ICT has not fundamentally changed government in Europe with 50% of services fully interactive and only 9.3% of citizens using them. The answer to which he sees as Web 2.o solutions being delivered by people outside of government, my favourite of his examples being Patient Opinion.
He then goes on to propose a model for Tao government, with which I have no arguments but rather than being anything “techie”, this is a change to democracy and government as we’ve known it and, without a revolution, I don’t see it becoming much more than a facade that citizens will soon tire of.