Delivering Efficiency?

March 20, 2008

Hot on the entrails of the NWEGG report mentioned in an earlier post is the latest from the DCLG (or duckleg, to its friends) entiteled ‘Delivering Efficiency: Understanding the Cost of Local Government’.

The interesting connection is the diagram on page 40 which has central to it a ‘circle of need’, which points to ‘customer satisfaction’ as an outcome.

Hence understanding the citizen’s needs (or their own presentation of themselves, as it were in Cornford & Richter’s paper) should assist us to deliver the services that make them satisfied.