Web 2.0 and benchmarking

July 7, 2009

Two or more recent on-topic posts from Gartner blogger Andrea di Maio. In the most recent Andrea considers how enthusiasm for Web 2.o might shift away from being profitable to the private sector – Why The IT Industry Could Derail Government 2.0 – which takes a very big picture and has an essence of ‘may happen’. This contrasts somewhat with the excess spin put on the topic by Accenture in ‘Web 2.0 and the Next Generation of Public Service’, which is only compensated by their ‘Public Service Value Governance Framework’, which my set the thing in context.

The post before it (Cool idea from an unlikely vendor)  from Andrea also heralds a warning, a government supplier demonstrating a simple Web 2.0 e-government solution. I’d thought that was the essence of it all, the provision by government of datasets, widgets etc so the citizen could, without much difficulty get what they want, if they wanted to.

I think Clayton M. Christensen’s book The Innovator’s Dilemma has something to say on both the previous – and its largely that those already heavily in the market don’t innovate.

The other July post from Andrea picks up on the issue of another contract from the EC to CapGemini to do yet another round of benchmarking e-government – what a waste of tax-payers money. Has the last seven years work delivered anything of value to require another four of the same? I doubt it!