Vote for the Great E-mancipator in the Computer Weekly 2009 Blog Awards
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Vote for the Great E-mancipator in the Computer Weekly 2009 Blog Awards
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National Indicator 14 – avoidable contact – this was the first draft!
Measure for measure – a look at metrics internationally
World Wide Web Consortium – some new reports
Satisfaction Canadian Style – a look at some of the excellent Canadian work
Satisfaction is high on the agenda – publications from the LGA, NCC and New Statesman
Irish Lessons – a report from Ireland
NI14 – the drama continues – version 2 of the draft national standard!
NI14 version 3 and a homage to Catalonia – NI14 version 3 and a report back from a Spanish-flavoured conference
Wanting what the customer wants – NWEGG report on citizen need
Public Value, Social Capital & other fun metrics – a trawl through the terminology!
Customer Unfocused – excellent Richter & Cornford paper
Delivering Efficiency – a new DCLG report
Is there a public service ethic? Some academic views
Great E-mancipator survey as PDF – for those who can’t Google!
Customer Need and Public Service – philosophy gets dragged in!
A Theory of Parsimonious E-government Management – the theory!
14th April 1865 – why and what the Great Emancipator
Annual Research Report – what it says on the label!
Feeding back – from the launch of the SURVEY
History repeating itself – my abstract for Ethicomp 2008 at Mantua, Italy
Satisfaction? responding to Pete – a dialogue develops
Re: Pete but not a repeat – a response to a comment
E-government bulletin – a piece published in the same communication
Public value and satisfaction – Mark H Moore
Channel migration – response to another comment
Targets, metrics and dissatisfaction – what happens when citizens aren’t happy?
Initial feedback to Great E-mancipator survey – a summary!
Systems thinking, control charts and philosophy – more philosophy and history
A summary of some recent posts on the UK e-democracy network – what it says
Why government IT fails – a link to an article
Change and channels – a comment from Glyn Evans
Satisfaction – another meeting
Customer insight – an online conference – with the Cabinet Office
Systems thinking, balanced scorecards and satisfaction – they can work together
Scorecards, systems, Canada and Australia – examining thinking
Customer What? – a debate with cabinet Office
Old Whine in New Bottles – picking up on PINpoint from the IPF
Feedback from Brendan – a blogger at the IPF
Yardsticking! – better than benchmarks
Computer Weekly blog awards – I’m shortlisted!
NI14 Guidance released – from the IDeA
NI14 – the new moneypit for suppliers
Tail wagging dog – another go at NI14
Bread and circuses – customers versus citizens
Some of July’s literature findings
Customer first! – findings on NI14 from the north east
A month by month guide to what’s been blogged – THIS!
IDeA NI14 Guidance and GovMetric
Channel usage and strategy – updating my thoughts!
Customer insight guidance – whats happening at the IDeA
Semantics, semiotics and sophistry – having been told once too many times ‘its all semantics.’
Citizen oriented architecture – A new name for the model!
Which community – which communities are you a member of in your neighbourhood?
Computer Weekly blog awards – the sad news…
Inclusive transformation – a report from EURIM sounds positive!
Researching Local Government, Web 2.0 and Service-oriented architecture – the future (perhaps?)
Conference call! – presenting research in London
The Invisible Hand? – mashups or intelligent agents?
Further feedback to the invisible hand – some comments!
Between rocks and hard places – invisible hand versus data security
The Public Office – a new Whitehall novelty
Rock on Canada – reading Canadian e-government
So, what’s the vision? – employing experience
Measuring what matters! – Australia adopts the Canadian CMT
The ‘invisible hand’ writes on… – more thoughts on XML and its uses
Social inclusion and digital exclusion – a European report on English e-government
Promises, pledges and satisfaction – debating some more options
A history lesson! – looking back to a forecast from 2000…
The Bandwagon Effect – consumerism’s effect on service delivery!
Some questions about anchoring expectations – how do we measure the gap?
I before E – systems thinking and digital inclusion
Who is doing what in local government – is the network joined up?
Another model, but flawed – the Chester model
What do we do about sharing data? – the Conservative manifesto…
Scotland seeks satisfaction – citizen satisfaction, the Scot’s approach
London calling! Revisiting NI14 – a report from Tower 08.5
Getting to Gemba – resorting to systems thinking
Getting egged on! – Report from the EiP conference
Satisfaction counts! – a newly discovered software supplier (and in the UK).
California dreaming – an interesting paper from the USA
Viewing the market – a brief look at system suppliers
Sayonara satisfaction – a link to another blog’s visit to an amazing Japanese company
Going critical! – Heidegger meets the IDeA
Being insightful – a very brief review of the ‘insight’ report
Citizen Engagement Exchange – a revision of the model
NI14 back in the news? – some recent research
Citizen or consumer – command & control? – David Marquand revisited
NI 14 Paying the piper – more stuff on NI14!
Activity based recharging – are we economic with the economics?
Gartner – right again! More on metrics and engagement.
News from the USA – the Federal Web Managers’ white paper
NI14 – update to the guidance – 2 page update from the CabO
Wise words from Oz – A new Australian e-government report
Why bother? – a look back at the research
How NOT to use feedback! Why the Minister is wrong.
East or west, no-one answers! A report from China
Having second thoughts! In support of Goodhart’s Law
Honesty is the best policy! Statistics in the news
Au Revoir NPM – A paper by Michael Duggett
Co-production – a report from Compass
Co-production – part 2 – an article in the latest Public Money & Management
Behind the Vanguard – a new essay from Prof. John Seddon
What have I just been saying? a recent academic paper from Surrey
Accentuate the positive! the latest Accenture report
Digital Britain – a new report from DCMS and BERR
The power of information – latest news from Steinberg, Vanguard, et al
A good moan – a new piece on mycustomer.com
S*d it! – a slave to the Internet
Happy birthday – an homage to Charles & Abraham
Get real Read! – Government IT gets it in the neck, again.
Oysters and pearls – creative dissatisfaction
World Wide Web Consortium – news from nowhere
A new job? – a vacancy at Whitehall
Making contact with NI14 – update on the research and an online debate
I Googled ‘twitter’ and ‘e-government’ – and found enlightenment, well almost!
Why don’t you listen? Two newish publications.
Web 2, yoof and snouts in the trough – how not to do new media
Paper in the pipeline – new research paper on its way
A paradox we can’t work with? An interesting academic editorial
The many angles of multichannel service – looking at an option from MyCustomer.com
New thinking – reading Gerry McGovern’s latest newsletter
Triumph of the will – the model and some papers from ‘clicktools‘
Complaining culture – turning complaints into an artform
Get Carter – Ofcom versus Digital Britain
Andrea strikes again – EU blue sky thinking
Laddering Participation – forty years on
Social s(t)igma – another idea on MyCustomer.com
What is e-government for? – Is is just a channel or are we wanting to engage?
Evidence base – latest Gerry McGovern blog
Get satisfaction – more on satisfaction and pledges
Good complaint handling – a ‘how to’ guide
Great Emancipator II – the second annual survey
publicexperience – had a bad one?
You can’t win! – MP slags off DVLA
A private sector experience – what we learnt on our holiday
Operational efficiency – what can we read into the Treasury report?
What I’d expected – initial results from the survey
Need and satisfaction – news from Chorley
No place to be – the value of the Place survey?
How to complain – another personal experience
Off target – lots of moans about target regimes
Good Planning – what makes a good planning web site?
Guidance & metrics – still not a lot of deep thinking…
NI14 – the latest! IDeA keep us posted
Complaining again – advice about complaints
Citizen-consumers – digging in the library
Expenses anyone? – a role for e-government
Researchers in the dark – Parity in the press
More on Parity – the report in the flesh
What shall we do? – a view from the week’s events
How many visitors? – discussing web site stats
Digital self-exclusion – a new Ofcom report by Mori
Getting overfocused on the tools – wasting money?
Don’t count on empowerment – a report from the CLG
Watmore’s wisdom – last words from the former CIO
The Final Report – from Carter
Return to Canada – after a trip to ECEG2009
The Tory Take – considering things after an election
Web 2.0 and benchmarking – more from Gartner
Channel accounting – can we have a cost per channel?
Contrasting opinions – Who is right about Post Offices?
Listening to the front line – a new report from the Cabinet Office
Metrified – GovMetric go public
Getting Techie – listening to Tim Berners-Lee
World Class – yet another Cabinet Office report…
New blogger on the street! John Suffolk joins the crowd
Consuming ourselves – another McKinsey report starts some thinking
Service quality and efficiency – MP’s ask questions, again…
Citizenomics – comparing costs and productivity
Interim survey results – NI14 rather wasted on us
Measuring the email mountain – Considering the President’s inbox
Developing e-government – advice from India
Foresight – a new report on the US
Optimization Techniques – how customers measure
Analysis Paralysis – IBM’s latest idea
Electronic government costs – in N.Ireland
Effect of central on local – Is this what the CLG wants to hear?
Mistaken conclusions – Demos barking up a wrong tree?
Follow the leader – new report from the Sunningdale Institute
Channel Strategy – news and views from the Cabinet Office
In these hard times – looking at the Tory alternative
E-government dependencies – To Web 2.0 or not
Another survey – this one from the Oxford Internet Institute
US government web sites – a up-to-the-minute study
Why we need to involve the “local” end users – not just “other” cultures
Engaged in the USA – some ways to approach citizens
Blogging about other bloggers’ blogs – some lessons from history
E-governancing – why Accenture agree with this blogger!
Will e-government be different? – back to the academic literature on e-government
Minister for e-government – Angela’s back!
Digital conclusion – Martha’s report
Beatcounters – beancounters getting it wrong?
User-centred approaches to e-Government – latest from the OECD
Public service? – it’s a culture thing!
Disinfecting the swamp – thinking about “open gov”
Foressing the future – the Q3 report from Foresee
Analogues of service – Kevin Carey in GC Magazine
Citizen Issues – asking them what they think of service?
Reasons to be cheerful – G2010 in the news
Jobcentre + A qualitative analysis of the dole offices
E-Parliament – will it be virtually any better?
E-government back in the news! – Malmo in the news
Benchmarking the mire – Dissing Capgemini
Happiness – is it the same as satisfaction?
Back to academy – Papers by Winner and Hirschman
Open strategy – leaking a leaked leak
Don’t get carried away – liberating the UK’s mapping data?
Frontline first – new website/report from the Cabinet Office
Governing IT – a report from the Institute for Government
Looking east – a report from Booz
E-democracy – e-government: e-democracy or e-deliberation
NDL – the sixth NDL-Metascybe integration and CRM report
Co-production again – a new report from NESTA
Measuring Social Media – looking at a few methods
Gov 2.0 again – a Christmas message from Andrea di Maio
The case is adjourned – Philip Virgo’s blog
Social media analytics – Avinash Kaushik’s thoughts on them
Going native – what to do with social media natives?
A new start – picking on Deloitte!
Improving service – Socitm’s turn to be picked on!
Benchmarking the nations – what’s the point?
Zettabytes – how Americans consume information
Going continental – Pan-European E-services
The final edition? – Government ICT Strategy
Social Media News – it’s there on the news stands
Satisfaction levels out – the latest Foresee report
Social media as a channel – a report from Right Now
Accountability – a report from Localis
The engagement ethic – a report from the Innovation Unit
Passive democracy – The Hansard Society considers social media
New Horizons – when is e-government achieved?
Transparency – web site transparency equates to trust in government?
Low usage of e-services – a tale from Korea
Smarter public services – IBM advertises in New Statesman!
Crossroads – where we’re at with e-democracy
Digital participation – following on from Digital Britain
Poor relations – broadband coverage in USA not dissimilar to UK
Community work – a report from PwC and the IPPR
Democratic participation – An academic view of e-participation in the EU.
Varieties of Participation – a paper by Fung
What really matters – another Accenture report
Tailored technology – thoughts from CIO’s in the USA
Social mediating – another report from NESTA
Focus not thrills – Andrea di Maio and Martha Lane Fox
Cultural shift – Ipsos MORI and the new Total Place report
A week in politics – burying NI14 and resurrecting the E-government Unit?
April fool – wondering who Sir Peter is working for now?
NI14 is dead, long live parsimony! – promoting the model
Staring across the pond – comparative US and UK views
Be my muse – pondering automated social media and Gov 2.0
The twittering parties – Hansard Society and Sitemorse publications
Web (ab)users – some thoughts on usability and accessibility
Lost in Spain – literally!
E-government and sex – first report about Ethicomp 2010
E-government and the volcano – could e-government have made life easier?
Keeping mum – social media and the election
E-government united – the UN report finally appears
Efficiency savings – another doubter
What’s the use of benchmarks – Pew Internet survey
What’s the use of satisfaction – Foresee compared with Pew
E-election mania – what next ID cards for voting?
Semantic, semantics – Pew report on the semantic web
Multi-channel engagement – a Belgian academic revelation
Multi-channel engagement – Part 2 – Some studies from the Netherlands
Multi-channel engagement – Part 3 – Recent research from Sweden
Good government – Local, central and open
Europe calling! – A Digital Agenda for Europe
To the e-barricades! – EDEM10 conference opinions
Voice of the Customer – measuring Gov 2.0 buzz
Who leads Gov 2.0 – A question from David Osimo
Horses for courses – Andrea’s visit to the World Congress
Adios CAA – Good riddance to poor measures
The paradigm trap – research from Malaysia
Researching digital government – an aid to researchers
UN-decided – the 2012 UN e-government survey
Opening the vaults – the coalition’s approach to open data
Scots wae hae – Scotland launches citizen satisfaction measuring
Not bovvered – A personal experience of poor customer service…
Island of dreams – the latest from Singapore
Building the better web site – a presentation on GovLoop
Holiday reading – a raft of publications from the 2020 Public Services Trust
The cutting floor – slashing government websites
Insight in place – LGDC on Total Place and customer insight
Local 2 – another report on social media in local government
Where’s Watmore? – Ian’s back!
Gartner Open Government model – some open data thoughts
Social viability – an interesting report from Intel
Governing Electronically – a new book by Paul Henman
The technicist manifesto – a response to MLF
The opening of Australia – Open data in Australia
Gov 2.0 in Germany – Another Schellong paper
Out of focus – a review of focus groups
The maturing Internet – users are getting older!
Portuguese e-government – what’s happening there
United by e-government – the east learning from the west
Citizen engagement – who should hold the data?
A lesson in efficiency – Civica on outsourcing
E-egg on government face? – how not to crowdsource
Gov 2.0 strikes again – a new publication from KPMG
Open data foresight – where do we publish open data?
Visions of the ideal – e-democracy?
The UN and accessibility – an academic study of international accessibility
Council web costs – how FoI requests rate the web channel!
Digitising the Job Centre Plus – a useful report from the UK DWP
Rude behaviour – organizational culture matters!
e-participation – scorecard and wiki
ID Cards – should we or shouldn’t we?
Measuring social media – some more ideas!
Timetables – open transport data
A facelift for the pig – post-bureaucratic hogwash?
The dilemma of social media – two new reports about it
Community development – a new report from the CDF
Getting satisfaction – a new report from China
No contact – No more Contact Council
Social skeptics – social capital or not?
If you build it… – Social media as a research tool
Bubbling under – e-partipation questions
Marathon not a sprint – a blog about Singapore
KISS – keeping service measurement simple
E-trust – not in South Korea
Freedom of misinformation – open data publication
Canada waits – the latest from there
Local e-government – in Belgium, this time
E-couch potatoes – virtually democratic
Same old story – the CSR010 effect
As green as we appear – the Philip Green review
OASIS – the open source community web site
It’s all over down under – NZ gets a government ICT strategy
We are the CHAMPS – CHAMPS2 business change methodology
E-exclusion – exclusion it is, for the moment!
Service energising – The Political Innovation weblog
Political Innovation – a link to a post on that weblog
Getting Customer Focused – it’s happening in Dubai
Another lesson from Canada – Biz teaches BIS the buis!
The crowd in the cloud – Andrea hits a nail on the head
Let’s start a petition – e-petitions and DirectGov
Internet poverty – the latest UK statitics
Fix the web – positively improving accessibility
Channelled thinking – to Surrey & other homes of good practice
CitizenSpace – a tool from DeLib
A change man – Prof. Jim Norton
Blogging for academia; writing for citizens
Government data done well – TBL’s five star model
An inaccessible world? – Web site accessibility still poor
This document has been archived – where are the standards?
The government IT strategy awaits… – looks like a long one!
We-government – Two differing strategies, plus a missing one!
The learning government? – A fresh breath of air from Air Canada
Learning government – Philip Virgo blog on Universal Credit
Avoiding past mistakes – a response to the PASC
Happy New Year – Andrea’s top 10 of 2010
2010 in Review – WordPress’s analysis of the Great E-mancipator
Why benchmark? – The EC 2010 review
Semantic web – a new chapter in the story
Engagement advice – from California
Brave old world – Evgeny Morozov’s new book
Competition – a new blog at DMU
Citizen perspectives on engagement – are we doing it right?
Social media and councils – the point is? – doing it with good intentions?
On common ground – open applications development
The delusion of e-democracy – no change to democracy
E-government costs – reports from the USA
Lies, damned lies – employing statistics
Social Media – Good & bad – the empowered era
Social Mediation – long live libraries
Digital agenda – Mario asks for one
E-forms – Webcredible’s guide to
Online political campaigning – engaging with citizens
Government communications – a presentation
Web 3.0 – horizon scanning
Better late than never – NAO report
Cloudsourcing – why G-cloud is right
Crowdsourcing US-style – a new app on the block
How not to encourage e-government – an example
Using the data – a new site to help
Better served – A Socitm report and reality
The scores are published – so? The latest EU e-gov report
Facebook – is it for government
Improved thinking – A new IfG report
Routemap to 2015 – The local services ICT routemap consultation
How green is my cloud? – G-cloud and green ICT
Presenting the evidence – PASC video
Email’s the best – better than social media
Citizensourcing – a tale of New York
Public consultation – a paper on it
More evidence to PASC – Socitm’s turn
Parallel world – another researcher
What? more PASC – Ian Watmore’s turn
Government ICT Strategy – a short review
Click on – BBC Radio 4 guide to crowdsourcing
Digital Deca – Ten tips on the web
Transforming government – a new report from OASIS
e-government & e-commerce – an academic view
Anniversary – blogging birthday
Healthy cloud – medicine and the cloud
Real codesign – Charles Leadbeater article
Public engagement – two reports about it
Dirty old cloud? – Greenpeace on the warpath!
Leaner & Greener – a report on ‘lean’
Behaviour change – a NLGN report
Alternative vote – on websites
The social medium – a view from GovLoop
History lesson – two stories from the past
Channel manoeuvres – two new reports
Unpicking history – Adult care
Circles within circles – an IBM report links to an acquaintance
Opening government – a few more publications on the topic
EU targets – back on them again…
Website costs – old story, new twist?
How to – howto.gov
Semantic Community – a sandbox for openness
Cyberutopianism – Morozov and Curtis considered
Uncivil service – HMRC performing poorly
Uncivil service – Part 2 – ongoing saga
Internet discussions – does e-participation work
Really open government – Iceland should be in the news
Open government, really? – Beth Noveck in Canada
Customer Service Guidance – lots of it
Less e-paper – latest from Singapore
Annual surveys – a ClickTools report
Same Old Mistakes – WEF report
Getting on – a report on older users
Social Impact Analysis – another academic school
Communications & Trust – lessons from the North West Frontier
Measure the Outcomes – PASC report
Enter the gamma – alpha.gov.uk’s accessibility
Misplaced trust – a paper on the topic
Older & offline – the Fujitsu report
Web age – looking academically
PASC reporting – conclusions of the PASC
Critically acclaimed – CBI report
Public value? – A paper from New York
Open, and better data – is open data all its made out to be?
Open data or what? – another critique
Government productivity – a study from the LSE
Complaints Management Best Practice – research from CDC
Model Network – the PSN?
Social Media Mining – how it can be wrong
How much more involvement? – A ResPublica report
Green cloud – another view on cloud’s greenness
The list grows – list of companies with satisfaction measurement apps
It works both ways – bi-directional open data
Understanding social media – a blog post & a paper
Public Information Management – what is e-government?
Modern days – need modern ethics
Faceache – Do social media create revolutions?
About face – Analysing social media
Social media guidelines – plenty out there
E-government study 1 – the first of a series of reviews
E-government study 2 – One from Wales
E-government study 3 – one from Germany
Open source cloud – is it or isn’t it?
Open and shut cloud – some differing opinions
Is government a platform – a Tim O’Reilly paper considered
Digital exclusion by default -a DWP research paper
Social Service – an LGiU paper
Cool crowdsourcing – innovation in the US
California dreamed – egovernment below state level
Top ten priorities – Another from the US
E-rules – is e-rulemaking out of fashion?
Tell us how – the Cabinet Office crowdsources
Safegov – a new website about cloud
Data matching – addresses and names
Irish Times – more Irish lessons
Pan-European Egovernment – 6th Ministerial Conference
Neighbourhood Networks – a report on them in the UK
Goss Social Media Survey – what it says
Government Web 2.0 in Canada – and elsewhere
Parlour Games – Mike Bracken speaks
Government Data Service Launch – Mike Bracken speaks again
E-directive – as opposed to an EU one
Democratic accountability – a paper on the topic
Directgov – the NAO report on the site
Evil crowdsourcing – the subliminal side
Six months on – NAO report on the UK Government IT Strategy
Broadband and the economy – A US report
A Digital Agenda – the EU 6 month review
Austere academia – an LSE report
Keep taking the tablets – a usability report
Digital participation in Scotland – a report and its summary
Not rocket science – bad practice in BC
Keep it stupid, simple – Another PAC report
Participating in a democracy – a recent debate
Rescuing policy – Dan Lenihan’s book
Up down under – comparitive reviews
Ninging up York – a community consultation
Open Data Manual – the manual and more
New Democracy – Greece, old & new
Evaluating Citizen Participation – a new IBM publication
Acronym Wars – fun in the EU
Unsubscribe – trying to dump spam
The ‘Green’ Emancipator – on video
Linked Open Data – some more sources
Open Sores – on Open Source
E-government tightrope – News from NZ
The Inbox – measuring email
Cloudy Days – who’s not playing?
CONsultation – Tell Us How & GeniUS
Complexity – Government has too much
Open warfare – more opinion on open
Open by design – …and yet more
United we fall – the 2012 UN report
Data Dividend – the Demos report
Scotland the Brave – the McClelland Report
Good Practice? – A DWP report/website
Molten Cloud – A health warning
Yes, minister – the budget
Facing our Future – the New jersey view
Accountancy Age – how it doesn’t add up
Open the data Maude – the revolution will not be about open
A cloudy outlook – why we need to plan
Top Management Team – new Socitm report
Clicktivism – does social media do it?
Comment on this post – who does what?
Channel choice – Canadian services
Civic engagement – Comparing two papers from the USA
Democratic Demands – more to social media
What is ‘open government’? Andrea di Maio and the OGP
Implementing transparency – open government and the NAO
Irish ways – the latest Irish e-government strategy
A digital nation – Canadian report on web usage
Good progress – G-cloud is making
The design method – a good blog
The election result will not be Tweeted (in advance) – a review of the research
Social media and revolutions – a Libyan view
Inclusive online community engagement – a new US report
GovSM – a wiki on social media
Six stage digital engagement – the easy view
Digital urban spaces – an RSA view
IBM take on BYOD – will it be cheaper?
Lost in Poland – e-government there
The failure of IT reform – it takes more than technology
Hearing loop? – New NAO report
Digital entitlement – what is the digital divide?
Open record ethics – managing the cost
Gold plating – a report from Consumer Focus
Is data.gov.uk transparent? – a second opinion
Can channel shift be forecast? – someone seems to think so…
Five star rating – the new open data white paper
Social media mischief – messing in Mexico
Youth and social media – a new report from the US
What’s the big idea? – Policy Exchange on big data
Communicate – learning from Leahy
Counting the cost – Realities of channel shift
Storm cloud – weather resilience and the cloud
Social voting – via Facebook?
Streaming the meme – what next for socia media
Less skeptical on social media – a good guide
Voter ID – how to stop people voting
Social media and customers – another view
Transparent e-gov – a UK PAC report
Opening the data – an open data critique
Daring to be truthful – a report on new media
Customer avoidance – HSBC setting an example
Performance standards – A paper by Colin Talbot
Social local – a study of loval government social media
Generation Y e-government – Australia looks to video
Open data is a means – Ovum report
Listen to customers not big data – just do it!
Policing – systems thinking style
Hyperlocal encouragement – Six tips for hyperlocals and others
Local Government Data Service – Chatter on the Internet
Social Media Fantasy – A Finnish report
Central resource – Audit Scotland criticise
Open but closed – open government in the Emirates
Shared practice – shared services?
Universal Chaos – in the Houses of Parliament
Key areas of attention remain – in US .gov sites
Simple things? – maybe not so simple
Digital by diktat – questioning digital by default
The vital need of criticism – constraining ideology
Ideas cannot digest reality – Seeing like a State
Lies, damned lies – a cheap alternative to open data
E-government disaster – emergency web site
Digital by diktat 2 – a pop at the private sector
How hard can it be? – nPower’s sluggish website
The g-cloud of unknowing – a paper being published
Pakistan – watch this space – social media in Pakistan
Irish eyes on the USA – looking at their e-government
Quoting the obvious – can Google teach us anything?
Big problem – technology is not the answer
Ecosystem – misuse of the word
Social media in a disaster – some practical guidance
e-voting – the current debate
Anti-social media – a little infographic
My identity – the DWP and identity
Local government digital service – a riposte
Like a Virgin – a moan!
Leave a Comment » | citizen, customer satisfaction, e-government, engagement, Metrics, NI 14, NI14, Social media, Systems thinking, transformational change, Uncategorized | Tagged: avoidable contact, blogging, e-democracy, e-government, edemocracy, egovernment, electronic government, NI 14, NI14 | Permalink
Posted by greatemancipator
The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.
Any opinions expressed on this weblog are purely those of the author.
He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...
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