The scores are published – so?

March 2, 2011

In January I posted about the forthcoming European 9th e-Government Benchmark Report, which was finally published on the 21 February 2011. A summary and link to all the necessary documents are available from the press release.

Since there were no surprises in January, other than Malta coming first, there can’t really be any now, and even Andrea di Maio thinks it’s time to pull the plug on this exercise.

Rather than picking on e-services, let’s have a look at how easily citizens and businesses can access, through any channel, those services that matter to them, and we won’t know what they are without asking them! The trouble with that being that what matters to a UK citizen isn’t necessarily what matters in Estonia or Malta, so the concept of benchmarking falls apart and CapGemini have to find another income stream…

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