Vote for the Great E-mancipator in the Computer Weekly 2009 Blog Awards
Vodpod videos no longer available.
more about “Vote for the Great E-mancipator“, posted with vodpod
Vote for the Great E-mancipator
October 8, 2009
Leave a Comment » | 
Uncategorized | Tagged: blogging, Computer Weekly Blog Awards, e-government, great emancipator | 
Permalink
Posted by greatemancipator
Digital self-exclusion
June 11, 2009A new (10 June 2009) report is hot off the Ofcom press. Research by Ipsos Mori on behalf of Ofcom has looked at: Accessing the internet at home A quantitative and qualitative study among people without the internet at home
The 184 page document examines in great detail a statistically significant population, whilst proposing different options that might encourage people to take up computer usage and broadband. Of the estimated 30% without access it appears that in 42% of cases there is no interest and of the adults who do not have access to the Internet, 43% would remain unconnected even if they were given PC and connection for free.
Whilst nothing to celebrate, these figures do confirm the need to maintain other channels or mediated services through e-channels for the foreseeable future.
1 Comment | Uncategorized | Tagged: Ipsos MORI, Ofcom | Permalink
Posted by greatemancipator
Get satisfaction
April 8, 2009If you go to some companies on the web you will find a satisfaction monitor called “Get Satisfaction“, it describes itself this way: “Get Satisfaction is a community that helps people to get the most from the products they use, and where companies are encouraged to get real with their customers. ” Its a bit like Zendesk, a sort of SaaS (software as a service). There’s a review of this new style of software on ReadWriteWeb.
The other thing I discovered when dealing with one of the companies using this approach was the “Company-Customer Pact“, a little bit like the pledges the police are now using and some other approaches to agreeing a way forward.
Leave a Comment » | citizen, customer satisfaction, e-government, engagement, Metrics, Uncategorized | Tagged: Get Satisfaction, ReadWriteWeb, Zendesk | Permalink
Posted by greatemancipator
Computer Weekly blog awards
August 27, 2008Despite being shortlisted, the blog didn’t make the top two in the Computer Weekly Blog Awards for 2008, but never mind! Interestingly the winners were both from education with the Microsoft Schools News taking the ‘gold’.
In the meantime I’ll keep up my campaign around metrics in local government service delivery, particularly electronic service delivery and with three dates for presentations already provisionally on the books:
Ethicomp 2008 – University of Mantua, Italy (not me though!)
ESD-Toolkit – Customer Satisfaction work group
EiP Conference – a little session on service delivery sophistry
This should all help develop phase 2 of the research! so please keep comments dropping in!
Leave a Comment » | Metrics, Uncategorized | Tagged: Computer Weekly, EiP, ESD-Toolkit, ETHICOMP | Permalink
Posted by greatemancipator
Which community?
August 22, 2008Whenever I hear talk about communities I struggle. If asked which community I am in, I have to ask in which sense! The word ‘neighbourhood’ may have some class conotations (semiotic?) but fails to have the semantic ties that are easily construed with ‘community’.
Some examples:
Community of place – http://en.wikipedia.org/wiki/Community_of_place
Community of practice – http://en.wikipedia.org/wiki/Communities_of_Practice
Community of position – http://en.wikipedia.org/wiki/Communities_of_Position
Community of action – http://en.wikipedia.org/wiki/Communities_of_Action
Community of interest – http://en.wikipedia.org/wiki/Communities_of_Interest
Community of process – http://en.wikipedia.org/wiki/Communities_of_Purpose
Community of circumstance – http://en.wikipedia.org/wiki/Communities_of_Circumstance
Community of inquiry – http://en.wikipedia.org/wiki/Community_of_inquiry
So which communities are you a member of and in which neighbourhood do you live?
Leave a Comment » | Uncategorized | Tagged: communities, community, neighbourhood | Permalink
Posted by greatemancipator
The Great E-mancipator 