Vote for the Great E-mancipator

October 8, 2009

Vote for the Great E-mancipator in the Computer Weekly 2009 Blog Awards

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Digital self-exclusion

June 11, 2009

A new (10 June 2009) report is hot off the Ofcom press. Research by Ipsos Mori on behalf of Ofcom has looked at: Accessing the internet at home A quantitative and qualitative study among people without the internet at home

The 184 page document examines in great detail a statistically significant population, whilst proposing different options  that might encourage people to take up computer usage and broadband. Of the estimated 30% without access it appears that in 42% of cases there is no interest and of the adults who do not have access to the Internet, 43% would remain unconnected even if they were given PC and connection for free.

Whilst nothing to celebrate, these figures do confirm the need to maintain other channels or mediated services through e-channels for the foreseeable future.


Get satisfaction

April 8, 2009

If you go to some companies on the web you will find a satisfaction monitor called “Get Satisfaction“, it describes itself this way: “Get Satisfaction is a community that helps people to get the most from the products they use, and where companies are encouraged to get real with their customers. ” Its a bit like Zendesk, a sort of SaaS (software as a service). There’s a review of this new style of software on ReadWriteWeb.

The other thing I discovered when dealing with one of the companies using this approach was the “Company-Customer Pact“, a little bit like the pledges the police are now using and some other approaches to agreeing a way forward.

Computer Weekly blog awards

August 27, 2008

Despite being shortlisted, the blog didn’t make the top two in the Computer Weekly Blog Awards for 2008, but never mind! Interestingly the winners were both from education with the Microsoft Schools News taking the ‘gold’.

In the meantime I’ll keep up my campaign around metrics in local government service delivery, particularly electronic service delivery and with three dates for presentations already provisionally on the books:

Ethicomp 2008 – University of Mantua, Italy (not me though!)

ESD-Toolkit – Customer Satisfaction work group

EiP Conference – a little session on service delivery sophistry

This should all help develop phase 2 of the research! so please keep comments dropping in!

Which community?

August 22, 2008

Whenever I hear talk about communities I struggle. If asked which community I am in, I have to ask in which sense! The word ‘neighbourhood’ may have some class conotations (semiotic?) but fails to have the semantic ties that are easily construed with ‘community’.

Some examples:

Community of place –



Community of practice –



Community of position –



Community of action –



Community of interest –



Community of process –



Community of circumstance –



Community of inquiry –


 So which communities are you a member of and in which neighbourhood do you live?