Today, my wife and I who live at the same address, received a total of FOUR envelopes from the HMRC relating to Child Tax Credits, in fact they duplicated each other to a greater of lesser extent but two were from Glasgow and the other two from Preston. After sitting down for a while and tracking back to paper work part related to a demand for overpayment for the year 2011 – 12 and the thicker duplicate wadge to the tax year 2012 -13. Unfortunately, the calculation for 2012 – 13 had hidden within it the amount being demanded for 2011 -12, whilst the 2011 – 12 amount supplied a BGC slip attached to send to their Bradford office. So four lots of postage, paper & machine time when one would do, if the system operated as it should.
With the reams of paper involved over the past few years that have taxed my mind in completing them (hopefully) accurately, I hate to think how a person with a lesser education would cope. We have paid the amount on the more threatening demand with a cheque since although an electronic option is available I’m not sure they could cope without the relevant bits of paper and I’m ensuring a paper trail. We will now await a demand for the remainder in due course.
I am mainly relieved that my son is past the age where Child Tax Credits apply now but we still have to battle on with the Student Loan online system that infuriates us all from the moment we log on.
If any government truly wanted to save money they would ditch these convoluted, time-wasting systems and find a way to collect taxes and pay benefits in a more organised manner. By this I am not supporting the massive waste of time that is Universal Credit, but making a suggestion to review all existing systems from the point of view of the end user and cut out all the unnecessary complexity that is over-engineered into them because computers permit it, and the neo-bureaucrats want it.