The new report by the Policy Exchange entitled “Simple Things, Done Well: Making practical progress on digital engagement and inclusion” offers no real new ideas apart from someone paying for a massed hoard of ‘digital advocates’ to convert those currently not using the internet to being users. A lot of the report focuses upon NEET’s or those over 65 but this still misses the point that many of those not doing it don’t want to do it, or are physically or intellectually constrained from being able to do so.
The recent interviews with government ministers over Universal Credit reported in Universal Chaos demonstrate that they are equally so far out-of-touch with the real world of ordinary people with disabilities, learning difficulties, age-related impairments, along with the poorly educated (for whatever reason) that they don’t understand that whilst some will have a sophisticated telephone or even a computer they are not going to use it to contact AUTHORITY, when they would rather have the trust of physical or verbal contact when dealing with IT (AUTHORITY not information technology).
In many cases, and I can speak from experience, people with learning difficulties or other disabilities have a wide range of challenges to deal with when using computers – sometimes its basic literacy, sometimes it’s the subtleties of meaning involved, that someone with Aspergers or on the autistic spectrum just won’t get. However simple Iain Duncan-Smith and his colleagues at the Government Digital Service think they can make these things, they’re going to have to cater for an awfully wide range of users.
On top of this, a lot of these advocates already exist, and do the work for free, or for little credit. Across the organisations working with people with disabilities I know this happens in many cases already, but it’s not a quick training course where people are self-reliant after a few hours, it’s sometimes long-term support – hence why I say there is nothing new in this document and to some extent it misses out on existing models of experience. The social model of disability is little appreciated by those in power, and in many cases they continue to reinforce it due to a lack of experience of real-life, this also applies to unemployment and poverty.
You may call these things simple if you have the benefit of a good education and physical and mental well-being, without those things and financial stability, ‘simple things’ can become very challenging. As to being ‘well done’ – if it’s all to save money that’s not going to be the case.