Within the new Singaporean eGov2015 masterplan is an interesting concept that I hope will catch on elsewhere – “the government will continue to streamline the number of transactions, reduce the steps required to complete them, and where possible, eliminate such transactions altogether”. Imagine that, eliminating an unnecessary transaction! How many of those must we all face?
At the same Egov Global Exchange conference Steve Bittinger, Gartner’s research director for government research, is reported to have identied the commoditization of IT infrastructure and services, and seamless socialization and collaboration, as being among the current key trends impacting the public sector and that with movement toward shared services and the cloud, government IT departments will also face changes, forecasting that within four years about half of government shared services and centralization initiatives will be supplemented by public or community clouds, resulting in job reductions for infrastructure and operational services of 20 percent. This is something accepted and trying to be planned for in the Socitm ‘Planting the Flag‘ strategy for the UK. What we must concentrate on is improving services during these massive changes.