In the same month that the UK Government ICT Strategy is published another document that may help fill in some of the gaps appears. The report “Transformational Government Framework Primer Version 1.0” is authored by John Borras and published by OASIS. I’ve already reported on the value of OASIS.
Importantly, this report stresses that the world has moved on from the waste of e-government. It also emphasises the importance of the ‘citizen’, rather than the recent emphasis on the ‘customer’. It also recognises the failure of not proactively managing benefits from supposedly transformational projects. It also talks of engaging citizens directly when designing systems.
This primer usefully fills in some practical gaps in the ever-so slim Government ICT Strategy.
The Great E-mancipator 
Thank you for finding this framework. Super bit of work. Clear in terms of concepts and guiding principles. It even talks about critical success factors (CSFs). My previous attempts at espousing the virtues of CSFs have been totally ineffective. Let’s hope more people find this document.