The concluding hearing from the UK PASC on 29th March 2011 heard evidence from the Rt Hon Francis Maude MP, Minister for the Cabinet Office, and Ian Watmore, Chief Operating Officer, Efficiency and Reform Group, Cabinet Office. The hearing lasted over 90 minutes and Ian Watmore pulled no punches about his previous employers, the Labour administration. His parting words from that job have already been reported here, along with other evidence given by Socitm and those behind the recent Institute for Government report ‘System Error’.
Unlike the Socitm evidence, the video is complete. In fact it starts with a minute or two of everyone entering the room and even the call of ‘order, order’! It is also occurring on the day of the official publication of the long-awaited Government ICT Strategy, so is appropriate and a certain amount of the evidence reflects that publication. Initially Francis Maude expands a few vocabularies by describing the 25-page report as having a ‘lapidary’ style of writing, meaning that it is so short and sweet it could be carved in stone! Mr Maude also emphasises early on that whilst ICT is an enabler, the necessary cultural change requires a change in behaviours, and that is what is needed in government. The evidence also promotes the need for delivery to be considered when policy is formulated, since the claimed ICT failures were less a problem with the technology than failures project management and in the delivery of overly complex policies.
One concerning statement is that according to the Minister there is a project on identity assurance underway. Since considerable money has been and is being spent on the Government Gateway, which is rather unpopular but lives within the DWP, I suggest that since a number of large government departments employ it, along with a few local authorities, some thought is given to that, prior to pulling the Gateway’s plug.