Mark Ballard blogging on ComputerWeekly.com following the Comprehensive Spending Review announces it as the death-knell of transformational and e-government, along with a comparison of the Blair Modernising Government programme and all it failed to deliver. In many ways I tend to agree and have blogged about the programme’s demise here before.
However, if project management has taught me one thing, it’s the need for a post-implementation review, and I would hope for an overall one to assess the programme. When did this occur? I’m afraid in the world of politically inspired initiatives they never happen, Ministers move on, people move on and the game continues, for as Ballard notes “after all the Conservative hoopla about an end to Soviet-era IT projects, the Chancellor promised £2bn for the DWP to create a system of Universal Credit“. Has anybody ever basically assessed the difference between “rates”, “community charge (poll tax)” and “council tax”, and whether the billions spent on them made life any better? Similarly the benefits systems that have to be applied to compensate for those that can’t pay?
Much of this type of bureaucracy revolves around what Paul Henman labelled the “New Conditionality” and whilst the technically challenged politicians may not recognise it, they are exploiting technology to the extreme to deliver their policies, which are so complex, the systems are unlikely to ever work without massive human intervention and great cost!
Whilst “New Labour” with its “Modernising Government” and e-government programmes largely carried on from its predecessors in control, this time the political will has overridden any rationality. Savings will be made, money will be wasted and thousands, in the wrong place and time, will lose their jobs.
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