From the Lockheed Skunk Works came the expression “Keep it simple stupid” or KISS. This acronym has many related bywords include my own favourite, Occam’s razor.
In my model of measuring service delivery I have tried to do just that, but I am constantly concerned that software manufacturers in their bid to get “more bucks for a bang” will continue to develop bloatware solutions.
One potential use of overkill, when KISS might do better, has appeared on Federal News Radio where US agencies are examining ways of measuring government performance. So, we have three agencies coming up with three varying solutions and the suppliers rubbing their hands together.
The only measure of performance is satisfaction to the end-user (allowing for gaps in between such things as policy and expectation). One small toolbox and some varying parameters driven by politicians and citizens is all that is needed. KISS!