Purely by chance, when checking a reference in my dissertation, I thought I’d look up what was happening with the Contact Council, one of a number of committees set up by the Cabinet Office during the previous regime. However, what I did find was that it is no more. It has been disbanded.
It was revealed in the 2009 Channel Strategy Guidance that its aim was to build a “comprehensive channels performance data ‘dashboard’ to aid departments and other public sector organizations to create and implement effective channel strategies”.
I presume another budget-saving cut. However, in the absence of NI14 and the Audit Commission, what would be the point of it remaining? It did come out with some good practice, some time after those practices had been promoted here and elsewhere but I’m not sure that without some drive from higher up the Whitehall food-chain it would have embedded that across government.
We could still do with a champion of service delivery good practice. Any volunteers?