I regularly report on the outcomes from the ACSI E-government Satisfaction Index , but the latest one for Q2 2010 reports a drop in satisfaction following some fairly consistent improvements over the last few quarters, although there have been some declines in particular areas.
Why might this be? Larry Freed of ForeSee and the analysts attribute this to some confusion in navigation and search brought about by the US Open Government Initiative and the need to provide data sets.
Hence the title of the piece. If the US is experiencing navigation issues with the presentation issues of open data now, with the UK only just getting on that bandwagon, we need to think in advance where and how to present that data to the best advantage, without burying it in the web site.
We also need to think about our home and landing pages a lot more anyway. With increasing volumes of information, pressures from services to be where they want to be on the web site and adherence to navigation standards all fight for precedence. In practice, however, it should be the citizen who decides where the data might be and some understanding of how they will approach it is required.
So, don’t bury your light under a bushel, bury the data that nobody wants.