A lesson in efficiency

In the Municipal Journal of 22 July 2010 is a piece by Paul Bradbury of Civica entitled “budgets & efficiency – there is thinking outside of the box”. The piece draws upon public finance body CIPFA‘s survey of finance directors in April. As one can probably intuit the survey was sponsored by Civica.

Surprise, surprise that two of the bullet-pointed ‘strategic responses’ identified both by the survey and Civica were “extending outsourcing as part of a pragmatic service delivery mix, and using managed IT and related business services”, along with “re-engineering entire frontline to back-office processes at the corporate departmental level”.

No argument with the second one but advise doing it BEFORE outsourcing, otherwise you are giving away ALL the profit, however the first one should be a dead duck in the water from experiences of ten years of e-government! Strategically having ones IT managed, if one has a suitable contract in place is one thing, but you can just look back at the cases where it has been brought back in-house, or would have been if the financial penalties hadn’t been so large.

With G-Cloud looming the possibilities for managed IT are formidable, but does this require outsourcing, I don’t think so.

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