Larry Freed strikes again! Foresee have published his latest analysis, in this case a special piece of work entitled “The Inaugral ForeSee Results’ E-Government Transparency Index.”
The report, nearly a year in the making, studied more than 36, 000 US citizens in the fourth quarter of 2009. Freed proposes that it provides evidence that online transparency is a key driver for online satisfaction, which in turn drives trust in government and onto future participation and collaboration.
Freed had started out by stating that (p.2) “there aren’t any measures in place to assess citizens’ current perceptions of federal transparency, collaboration opportunities, and their trust in governmnet, much less any clear direction on how to improve those things.” He’s then extended the ACSI question set to handle this and as a result believes the study provides evidence that citizens perceiving a federal website to be highly transparent are also more likely to participate, return in future, recommend it, use it as a primary source and trust government in general!
Another area highlighted on page 5 is that different elements are key on the different web sites, which can only be discovered by research them individually. For some, it’s transparency, for others it’s the navigation, whilst search and other elements may have a part to play depending upon the site.
As usual, more grist to the e-government-thinking mill. Thank you Larry for your hard work.