The Government ICT Strategy having been incrementally revealed by both the Government CIO and the Opposition appears in its final form today, 27th January 2010! The full report is available on the CIO section of the Cabinet Office web site along with a video introduction by John Suffolk. The fact that the PDF is numbered ‘4’ indicates it’s had a couple of updates since last year!
The report and two subsections are available on that wonderful web site writetoreply for those who want to comment on a paragraph-by-paragraph basis.
To start with a gripe, the document comes up with a new slant on exclusion (page 8) i.e. those who are excluded from traditional methods, such as the young people for whom ‘Frank’ was put in place for. How they are excluded from face-to-face and telephone is news to me, since they are able to use them, it’s just not fashionable when you are of a certain age, unlike those who are physically excluded by disability or lack of ability.
There are also plenty of mentions of ICT being used for service delivery, but this does not appear to be past the back office. At a local level we still have face-to-face and telephone customers and they aren’t converting to the web overnight. We still have to deliver a range of applications to mobile officers, elected members, home workers and those sharing premises with others, in and out of government.
There is also mention of security but the recent heightened security measures in local government, which were probably well needed, have still caused various issues with democracy and service delivery at the grass-roots.
With the recent launch of data.gov.uk I would also have expected some mention of making datasets public, and whilst there is mention of brands of XML, I didn’t spot topics like RDF in there, which is one current topic of conversation when talking open data. If data from local government is to be made public, data and metadata standards will need to be embedded in the developer community and time taken to implement them!
Overall I don’t think it’s vastly different from version 1 and I don’t imagine much different under any government. Central government makes heavy use of ICT, so it’s about time they started procuring, running and using it all with some central control, with the least cost-to-desktop possible. For local government and some government services things may be slightly different but singing from the same hymn sheet might lead to us singing the same song, even if not quite in tune.
As well as ‘data.gov.uk’, I also searched on ‘democracy’, without success, so we are obviously not getting involved in the politics of it all! Similarly for ‘Web 2.0’ and ‘Social Media’.
Might we now see a ‘process strategy’ so that we sort them out before sticking greener and wizzier ICT all over the civil service?