Having twelve suppliers on Company table V7, dated 25 October 2009, I thought I was just about covered. The list provides a list of applications and their suppliers who provide solutions to measuring citizen satisfaction or even the UK government National Indicator 14 on ‘avoidable contact’.
I have now, by accident, found another approach in the USA entitled ‘Citizen Issues’, which is incidentally free, unless a municipality wants the ‘premium’ edition. The system is provided by CCD Health Systems, which supplies applications for handling root cause analysis and web-based incident reporting.
I’m not sure that it’s much different from some of the UK examples such as Fixmystreet and CommunityFix , but it was their focus on root cause analysis that brought me to them. I find root cause analysis a potentially useful approach to getting the best out of services when collating feedback.
So, I now have Company table V8.