I haven’t before reported upon discussions at the Local CIO Council and since we try and operate within Chatham House rules, I won’t often, but in this instance I don’t believe I’m breaking them!
On the 20th October 2009 the packed agenda for the day included a presentation on the Socitm benchmarking scheme and its status in the current climate of the Operational Efficiency Programme etc…
Since part of the impetus for this blog is metrics, I have a vested interest in anything that considers channel shift and channel service comparison, which the benchmarks can, so I’m interested!
Unsurprisingly, one of my colleagues, Glyn Evans, commented upon Birmingham’s employment of ‘business value’, an approach that was generally found acceptable given that much of the value of I.T. initiatives is sometimes lost in the tradition of ‘bean counting’, hence I’ve labelled the soft alternative ‘beat counting’!
My own researches have included side investigations into ‘public value’ and ‘social capital’ as possible metrics, which whilst of no assistance on their own, may be able to be employed as parallel accounting contibutions, given sufficient focus upon what the citizen wants and needs.
Any thoughts out there?
On the wall behind my desk I’ve got an article by Simon Caulkin entitled “Be efficient, please customers, cut costs…that’s it”
The problem with this is that the only one of those three that we can easily measure is the last one – so we measure it (and do we measure it!) and allow it to detract attention from the other two.