I haven’t before reported upon discussions at the Local CIO Council and since we try and operate within Chatham House rules, I won’t often, but in this instance I don’t believe I’m breaking them!
Since part of the impetus for this blog is metrics, I have a vested interest in anything that considers channel shift and channel service comparison, which the benchmarks can, so I’m interested!
Unsurprisingly, one of my colleagues, Glyn Evans, commented upon Birmingham’s employment of ‘business value’, an approach that was generally found acceptable given that much of the value of I.T. initiatives is sometimes lost in the tradition of ‘bean counting’, hence I’ve labelled the soft alternative ‘beat counting’!
My own researches have included side investigations into ‘public value’ and ‘social capital’ as possible metrics, which whilst of no assistance on their own, may be able to be employed as parallel accounting contibutions, given sufficient focus upon what the citizen wants and needs.
Any thoughts out there?