The latest comScore review of US government web sites sees some interesting changes in usage.
From my particular point of view I’m also interested in their employment of user satisfaction as a metric. One quotation that caught my attention is that “On January 21, 2009, President Obama issued a directive stating that ‘Executive departments and agencies should harness new technologies to put information about their operations and decisions online and readily available to the public.’” I highlight the fact that “information” is required, not the seemingly obligatory “transactions”.
Perhaps the US has wised up to the Canadian observation that what citizens want is information prior to considering any transaction, and that transaction may be carried out across multiple channels in the end?
Incidentally I’ve updated my table with the latest CMetrix product, so am now at Company table V6.