Two very recent reports from Demos are in a manner both related to the subject matter of this blog. The first by Julian Baggini reflects my personal philosophical bent but also my view that whilst mistakes will be made, this is not an issue, just correct them as soon as possible – which supports my theory around collecting dissatisfaction from service users and proactively employing it.
The second report, “Getting more for less” by Jamie Bartlett, I will approach briefly and philosophically with my personal conclusion that the author needs to get his hands dirty and learn some of the realities of local authority work and workings. There may be some problems around effectiveness but I’ll wager the origins are back in central government bureaucracy. Well intentioned, but if only these people knew something about service delivery.