New academic review of government policy by the team at Birmingham INLOGOV for the CLG. It’s rather dry but for this e-government researcher the main interest comes at page 38, when they state that:
“Four of the Departments policies were seen as having had a particularly significant impact on improvement: CPA, the e-government startegy, LPSA’s and the best value regime.”
I’d be surprised if they hadn’t had a big effect being the focus of the inspection regime for years, but were the improvements the ones the citizen wanted? The views expressed in studies within this report will be from those high up the ‘food chain’ in local government and would only see the tip of the service iceberg, at a policy level.
I’d like to see a similar report from street level…now what do the citizens think of duCkLeG?