World Class

Another document recently appearing on the Cabinet Office web site – if only you all had time to read them all – is “Power in People’s Hands: Learning from the World’s Best Public Services“. Its 70 A4 landscape pages may be picking up on the interest Liam Byrne and David Milliband have been demonstrating in Nobel prizewinner Amartya Sen’s work, whose latest book “The Idea of Justice” is freshly published.

I don’t know if the Cabinet Office realise how insulting works like theirs can be, since many of their examples of good practice are actually in use in the UK, but people are too busy doing them to shout about it! At least on this occasion they have started calling the government’s customers “citizens” and taking a look at all the good practice from Canada, who probably do better at service delivery since they have insited upon calling the users of government services “citizens” for many years!

Key conclusions of the report – common standards, greater incentives for improvement and promotion of equity!

I didn’t need a study tour to tell me that, just a bit of study!


If you are interested and, preferably, in UK local government please complete the survey, it doesn’t take long at all. I’ll keep feeding back through these pages, which are also covered by and PSF.



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