Listening to the front line

If you don’t look at the Cabinet Office web site you might have missed the launch of a new report ‘Listening to the front line’, which has appeared in response to another report ‘Engagement & Aspiration’, from the Sunningdale Institute.

The essence is that the higher echelons of the Civil Service need to experience the work along with listening to those dealing with citizens. This is not a bad ideal, but what about listening to the citizens themselves, at the same time? Their view may be somewhat in contrast to the person the other side of the wire-mesh or glass panel, or the desk firmly screwed to the floor.

It’s a good start anyway…

PS – If anybody is wondering who the Sunningdale Institute are, I can only presume its a group from the National School of Government which is based a lengthy walk from the small Berkshire town of Sunningdale. It’s a lovely spot, rural and well forested.

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