Having mentioned the interim report, I suppose I’d better cover the final one! Digital Britain is here at last! Unlike the interim one in January 2009 there is a chapter on e-government (well, its called Digital Government) and so is directly appropriate to this blog.
For me the key paragraphs are 15 and 17. The first has a list of criteria for earliest switchover where it is also stated that digital switchover means the ‘primary means of access, rather than one among many’, meaning that digital exclusion is alive and well in Digital Britain – in this instance for high volume, low complexity and efficiency (for the government).
The second states that there is a need to consider whether an online only or multi-channel approach is needed.
I wonder who will decide?