The IDeA have published a four page NI14 update IDeA May 2009 on their Community of Practice web site on the one around National Indicator 14.
The reason for the publication is that the closing date for submission from councils was 30th April 2009 and 350 have apparently submitted. As they are kind enough to highlight the Audit Commission has advised that NI14 is a non-comparable indicator i.e. not a TARGET.
They also state that “The IDeA will continue to gather evidence of both improvements to customer experience and efficiency savings resulting from NI14 data being used as a lever for service improvement and capacity building.”
I’m also examining the use that’s being made of NI14 in my own survey, but also looking at other options.