How to complain…

On my drive home from work I identified a group of workmen breaking branches of a tree. In beautiful, rural North Yorkshire this is not considered good practice, especially by this experience nature reserve manager (part-time).

It was along a stretch of major road, so I initially informed the District arboriculturalist who was sympathetic but not sure who was responsible. I had also informed the County Council ecology unit (no response) and the County Councillor with Executive responsibilities for the environment, who passed my complaint onto the Highways Agency.

It was at this point I discovered ‘How to complain’. I posted a complaint through the site to the Highways Agency and within a few days had a phone message asking me to telephone the contractor responsible.

A phone call later and I was onto the manager responsible who understood the reason for my complaint and is, I hope, investigating. Lets hope the contractors change their practices, too!

If you’ve read my post about US Airways, the good news is they’ve apologised! Lets hope the service improves the next time I can afford a trip away!

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If you are interested and, preferably, in UK local government please complete the survey, it doesn’t take long at all. I’ll keep feeding back through these pages, which are also covered by localgov.co.uk and PSF.

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