No place to be

The website localgov.co.uk, the online version of the Municipal Journal, had the headline on 7 May 2009 that ‘Less than half happy with council services’, which was a report about figures compiled by Ipsos MORI from the Place survey data required to be collected by local authorities.

Ben Page of Ipsos MORI blames this drop in public satisfaction on poor communication and increases in Council Tax. I think the Place survey is a waste of money and meaningless. If a local authority employs the strategy proposed by Ben Page and communicates good messages before its survey, it’ll get improved results!

Lets better employ the money by continually measuring satisfaction with services and channels and using it to improve the delivery of services!

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If you are interested and, preferably, in UK local government please complete the survey, it doesn’t take long at all. I’ll keep feeding back through these pages, which are also covered by localgov.co.uk and PSF.

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One Response to No place to be

  1. Rich says:

    I agree – there should be less consideration of spinning and promoting ourselves and more time spent understanding what matters to people and making it better. I also think that people have trouble differentiating between Central and Local Government – and in a sense why should they need to – and the sins of Westminster are reflected in the survey.

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