I’ve mentioned Gerry McGovern before, followed his writing for ten years, and along with the thinking that pops up on MyCustomer.com he frequently calls us to Gemba. His latest epistle does no less and uses examples including Amazon and Walmart.
I highly recommend a read for those who want to see how successful web managers do it! It applies univerally, as well.
The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.
Any opinions expressed on this weblog are purely those of the author.
He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...
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The Great E-mancipator 