The evidence base

I’ve mentioned Gerry McGovern before, followed his writing for ten years, and along with the thinking that pops up on MyCustomer.com he frequently calls us to Gemba. His latest epistle does no less and uses examples including Amazon and Walmart.

I highly recommend a read for those who want to see how successful web managers do it! It applies univerally, as well.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: