Social S(t)igma
New posting on MyCustomer.com on Social Sigma. I’ve commented because whilst I agree with it, I think that focusing on a single channel is not such a good idea.
It may be the design or process on that channel at fault…
Social S(t)igma
New posting on MyCustomer.com on Social Sigma. I’ve commented because whilst I agree with it, I think that focusing on a single channel is not such a good idea.
It may be the design or process on that channel at fault…
This entry was posted on Wednesday, April 1st, 2009 at 7:11 am and is filed under customer satisfaction, engagement, Metrics, Systems thinking, transformational change. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.
Any opinions expressed on this weblog are purely those of the author.
He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...
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