If you thought nothing much went on at W3C in relation to e-government you’d be sadly wrong. Churning away in the background is the e-government Interest Group which has produced amongst other things a list of up-to-date international reports relating to e-government available at:
Another very recent report is the 240 page one done by Deloittes for the EU – STUDY ON USER SATISFACTION AND IMPACT IN EU27
The report is basically the preparation for a more detailed study but is testing the instruments (i.e.surveys) to be employed in the bigger exercise. Perhaps, unsurprisingly, the main outcome is that home users lag behind business users, along with the fact that measuring ‘satisfaction’ is not straightforward, perhaps one of the reasons I’ve started looking towards collecting dissatisfaction.