A good moan

One of my regular sites to visit turned up trumps again! MyCustomer.com has published another piece – Having a good old moan: Turning customer complaints into a positive experience – as I’ve said before, the private sector have realised the value of turning complaints into a valuable asset!

Whilst we ponder ‘avoidable contact’ this could be so much easier and much more valuable!

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: