One of my regular sites to visit turned up trumps again! MyCustomer.com has published another piece – Having a good old moan: Turning customer complaints into a positive experience – as I’ve said before, the private sector have realised the value of turning complaints into a valuable asset!
Whilst we ponder ‘avoidable contact’ this could be so much easier and much more valuable!
The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.
Any opinions expressed on this weblog are purely those of the author.
He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...
| Andrew Fawcet on Measuring social media | |
 | Raymond Bradley on When did local government IT b… |
 | Andrew Fawcett on Like a Virgin |
 | Kahootz (@Kahootz) on Shared practice |
 | greatemancipator on How hard can it be? |
GovLoop
The Great E-mancipator 