Behind the Vanguard

Just when you were thinking that John Seddon had been quiet for a while, up pops a paper on the topic of NI14, what more can I or anyone say, just read it –

http://www.systemsthinking.co.uk/9-nihorse.asp

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One Response to Behind the Vanguard

  1. Howard says:

    Better still

    John now has a podcast available via podcast or via the Systems Thinking Review.

    http://www.thesystemsthinkingreview.co.uk/

    NI14 will damage customer service and lead them to do the wrong thing.

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