An article in the latest issue of the journal produced by the Chartered Institute of Public Finance and Accountancy, the professional body for public sector finance staff, who may be described as a rather traditional group, states that:
“we need to understand public services delivery as a dynamic system where organizations, services and users interact to co-produce public services. This goes beyond its comprehension as ‘simple’ inter-organizational networks. Rather, it recognizes that service technology, service users/consumers and service organizations are all in interaction in the production of public service.”
Osborne, S. P. (2009). “Debate: Delivering public services: Are we asking the right questions?” Public Money & Management 29(1): 5-7.
Which being the case, much more agile means of developing, improving and studying service delivery mechanisms need to be used.