I fell over another company providing a software solution to measuring “satisfaction” very recently. It was only at the back-end of “googling” National Indicator 14 (NI14) that it fell into my lap – it looks promising and affordable and I hope to try it soon.
The product is Mavis and the company CMetrix, although I imagine their existing product line around measuring “satisfaction” is probably ideal for measuring what I propose, I expect the additional functionality of Mavis will be needed to extract NI14 data for the Audit Commission, Cabinet Office or in the real world to identify areas for transformation.
Boldly enough, and unlike any other they list the “opposition”, which takes some ba**s. Since they focus on customer satisfaction, I can only wish them success!
The Great E-mancipator 