Above is a chart representing the answers to questions to the first four questions of my survey by the 20 respondents so far. (But, as Dave Briggs on the E-Democracy discussion group has found out, many interested people behind local government firewalls may not be permitted to view the survey, or might not have even got the email!)
There was a great deal of qualitative comment about NI14, the possible use of ‘satisfaction’ as a measure and related matters and few of those responding so far appear to have got a solution to doing NI14, as I suspect is a majority case.
This is all providing material for my papers and dissertation, so thank you all! Hopefully, this may indicate a way forward to developing multi-channel public services that the public appreciate.