Delivering Efficiency?

Hot on the entrails of the NWEGG report mentioned in an earlier post is the latest from the DCLG (or duckleg, to its friends) entiteled ‘Delivering Efficiency: Understanding the Cost of Local Government’.

The interesting connection is the diagram on page 40 which has central to it a ‘circle of need’, which points to ‘customer satisfaction’ as an outcome.

Hence understanding the citizen’s needs (or their own presentation of themselves, as it were in Cornford & Richter’s paper) should assist us to deliver the services that make them satisfied.

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